Foundever Fès hires bilingual customer service representatives (ENG/FR) - Fès

Company :

Sitel Group is officially becoming Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX. 

Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Our multinational company is hiring Bilingual FRENCH-ENGLISH customer service representatives for a leader in office supply distribution companies in Canada.

Your mission will be to:
• Enhance the brand image, products, and services.
• Know, master, and communicate procedures, specifics related to different product categories, general sales conditions, and legal obligations.
• Comply with the group's policy and procedures regarding security and confidentiality.

Required profile :

• Educated to high school diploma level or higher;
• Very good command of French and English, both spoken and written.
• Good communication skills.
• Ability to demonstrate a high level of empathy and understanding of the speaker's discourse and needs.
• Good knowledge of computer tools.
• Flexible schedule for night shifts.

Social benefits and others:

• Performance bonuses
• Language bonus
• Training provided & paid.
• Transport provided.
• Social benefits: CNSS and Mutual insurance.
• Career development support program.
• A reduced shift during the month of Ramadan.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Ambition Organization