Fraud Monitoring Officer - Casablanca

Company :

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt. Over the past years, Air Arabia, through continuous market research and customer feedback, has provided a range of value added services to millions of passengers who chose to fly with the airline's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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Company Presentation:

Air Arabia Maroc is part of the Air Arabia Group. Based in Casablanca, Air Arabia Maroc is Morocco's leading Low Cost Carrier (LCC). Focusing on an offer that combines comfort, reliability and excellent value for money, the airline was established in April 2009.

Company address: 04 Rue Carthage, Quartier les Iris, Casablanca

Company name: Air Arabia Maroc

Industry: Airline company

Company Video Links: https://www.youtube.com/watch?v=nXcaeHzMwgs

Company culture :

Air Arabia is defined by a deeply human and collaborative culture, where trust, teamwork, and mutual support guide everyday operations.
Managers maintain a close, supportive presence, ensuring a stable and empowering work environment for all employees.
This people-centric mindset is reinforced by strong structure and process discipline, essential for quality, reliability, and safety in aviation.
Performance, ambition, and a healthy competitive spirit contribute to the company’s drive, while innovation supports continuous improvement in a fast-evolving industry.

Job :

Job Purpose

Research information security, fraud prevention techniques and recommend approaches for improving security posture. Participate in organizational policy setting to reduce the risk of loss from fraud, abuse and policies and procedures compliance violations.

Key Result Responsibilities

• Conduct the Fraud monitoring work and reduce the Fraud per Sales Ratio (FSR),
• Conduct all facets of credit card fraud detection and prevention,
• Must remain aware of new fraudulent activities that may violate security measures and participate in developing security procedures to minimize the risk of fraud,
• Prepare monthly fraud transactions report made Via Contact Center,
• Participate to Develop policies and procedures, ensure their implementation and monitor compliance.
• Participate in Controls, field visits and investigations (non-disciplinary) as per agreed plan,
• Participate in Evaluates the efficiency of internal processes and procedures; identifies risks, and irregularities in performance,
• Maintains good working relationships with all departments, management and staff ensuring professional independence.  

Required profile :

Qualifications (Academic, training, languages)

• Bachelor’s degree in accounting/finance/business administration or equivalent; alternately a diploma in a related field combined with the needed working experience.
• Proficiency in Microsoft Office
• Highly analytical with good skills.
• Fluent in English Language (French and Arabic are a plus).
• In depth understanding of payment processing (credit card, ACH).
• Proven skills in analyzing data,
• Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.

Work Experience

• 3 + years of experience in consumer fraud mitigation in an online environment
• 2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low-cost airline experience is an advantage.
• Professional membership / certification in Aviation industry is an advantage.  

Head office address :

Desired personality traits :

Conventional Respect of the rules Need for objectivity Rationalism Flexibility Need for reflection Organization