Sales Administration Manager - Billing, Collections, and Administrative Management
- Casablanca
Order Management / Customer Care - Secteur Call Center - Accounting / Audit
- Junior (1 to 3 years) - Mid Level (3 to 5 years)
- 3 job(s) in Casablanca and region - Morocco
- Associate (AA, AS) Minimum - Associate degree - Business School
Respect of the rules Will to persuade Flexibility Team work Involvement at work Organization
- Permanent contract
- Teleworking : No
Company :
Groupe Solutions30 is the preferred partner for companies implementing new digital technologies in Europe and for user support. A European market leader, the Group carries out over 80,000 interventions per day thanks to its 15,000 technicians and experts, who help our clients experience a digital and connected world.
Present in Morocco since 2011 and located in the heart of Casablanca, Sol30 Maroc is central to the Group's operations in North Africa. The subsidiary plays a key role in:
- The management of technical activities.
- Customer service for companies and individuals.
- User support and assistance for our technicians and end-users.
- Administrative tasks assigned by the European headquarters.
Joining Sol30 Maroc means becoming part of a multicultural and versatile team, where each member actively contributes to the success of the digital transition. As a key player in the sector, we support companies of all sizes to help them benefit from the best technological innovations.
Do you want to be part of a rapidly growing company and contribute to the digital future? Join us today and become a player in tomorrow's connected world!
Company culture :
Job :
Join our dynamic call center based in Casablanca as a Sales Administration Manager / Collections & Billing. This is an opportunity for you to join a company where your contribution will be valued and where you can develop your skills.
Your role will be essential in optimizing sales processes, ensuring accurate billing, and securing payments. You will actively participate in the smooth running of financial transactions and the maintenance of healthy customer relationships.
Your main tasks will include:
• Ensuring the administrative, financial, and operational management of customer contracts, billing, payment tracking, and collections, while guaranteeing the reliability of accounting data and compliance with internal procedures.
1. Billing and contract management.
• Billing of remaining rent payments
• Billing for non-returned POS terminals
• Management of contract cancellations and terminations
• Management and analysis of POS terminal returns for billing
• Manual creation of payment schedules
• Management of INSTORE payment schedules
• Management of option and sales invoices
• Creation of the sales ledger
• Creation of the billing file
• Management of the BNP AXEPTA INSTORE contract
• Entry of SOFTPOS contracts
• Entry of TAP TO PAY contracts
• Entry of BNP INSTORE SAGE contracts
2. Administrative management and customer relations.
• Receiving and handling phone calls
• Processing emails (Customers, CMX, Front, ATT)
• Mail merging cancellation or contract resumption letters
• Mail merging payment schedules
• Mail merging invoices
3. Refund management and banking operations.
• Management, creation, and tracking of refund requests
• Management, analysis, and reconciliation of transfers received on CIEL
• Management and analysis of the credit card file
• Creation of the direct debit file
• Bank disbursement voucher
• Bank deposit slip
4. Unpaid accounts and collections management.
• Management and analysis of unpaid accounts
• Follow-up of unpaid accounts (transfers and direct debits)
• Management and updating of the unpaid accounts file
• Mail merging demand letters
• Management of additional claims and referral to collections
• Management and follow-up of unpaid accounts for BNP clients
• Management of the litigation operations file (INTRUM / ALLIANZ)
• Management of INTRUM cases
• Management of ALLIANZ cases
5. Accounting management and reporting.
• Creation of the PCA file (BNP)
• Analysis and generation of sales entries (BNP)
• Communication of the aged balance
• Management of accounting documents on SFS
• Management of the CREDISAFE platform
• Creation of the complete inventory file
• Creation of the remuneration file
Required profile :
To be considered for this position, a Bac +2 (Associate's degree or equivalent) or higher in management, accounting, or administration is required.
• Desired experience in a similar role in Sales Administration, customer accounting, or collections
• Good ability for multitasking and administrative follow-up
Professional experience of 1 to 5 years in similar roles is expected to allow you to fully succeed in this position.
The skills required include:
- Solid knowledge of Sales Administration, Billing, and Collections processes.
• Proficiency in office tools (advanced Excel skills desired)
• Knowledge of accounting and ERP tools (SAGE, CIEL, SFS)
• Mastery of billing and collections techniques
• Good knowledge of administrative and accounting procedures
• Management and analysis of financial data
• Rigor and organization
• Sense of priorities
• Analytical skills
• Interpersonal and writing skills
• Reactivity and autonomy
• Respect for confidentiality
If you see yourself in this profile and aspire to a rewarding career, apply now!
Head office address :
27 Boulevard Mohamed Zerktouni Casablanca Résidence Montassir, Troisième étage 20000 Casablanca
Desired personality traits :
Respect of the rules Will to persuade Flexibility Team work Involvement at work Organization
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