Customer Manager (M/F) - Al Hoceima & Regions
- Al Hoceima

Company :

With its universal banking model, its pan-African dimension, the complementarity of its businesses and its solid expertise, the Attijariwafa bank Group is a key player in the financial sector in Morocco and Africa.

Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.

The Attijariwafa bank Group currently supports nearly 10.2 million individual, professional, business, and institutional clients and mobilizes 20,602 employees in 25 countries in Africa, Europe, and the Middle East.

As the leading financier of the national economy, the top collector of savings, and the main player in electronic payments in Morocco, the various performances of the Attijariwafa bank Group confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a leading banking and financial player in the region and has the largest branch network in Africa with over 5265 bank branches.
 

Discover the testimony of Loubna Derkaoui, Recruitment, Partnerships and Employer Branding Manager at Attijariwafa Bank in Challenge Maroc magazine by clicking here: https://bit.ly/4cWbtuQ

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

As part of the development of our Branch network, we are recruiting Customer Managers.

Your responsibilities are as follows:

Ensure customer reception, manage current operations, and develop your portfolio commercially.
Handle the opening and closing tasks of the day.
Take charge of managing your secondary cash desk, proceed with processing counter operations (deposits, withdrawals, transfers, certifications, currency exchange, etc.)
Contribute to resolving complaints related to counter operations and manage customer requests and complaints by handling them directly or directing them to the right contact person.
Ensure, with the CCP or the Branch Manager, cash management (calling for or collecting funds, supplying ATMs).
Process securities (outgoing & incoming clearing and inter-branch) and centralize accounting days.
Manage, alone or with colleagues, the counter client portfolio, proceed with the marketing of simplified sales products, direct the client to the advisor for credit requests, other products, and account openings while contributing to internal acquisition.

Required profile :

Graduated with a Bac+2/Bac+3 degree such as BTS, DTS, DUT, DEUG, or Licence with a specialization in Economics and Management.

Good command of sales techniques or Commerce and Marketing.
Why join us?

• Join a leading bank in the financial market, focused on people and innovation, and certified Top Employer for 3 consecutive years.
• Benefit from a stimulating work environment with numerous professional development opportunities.
• Enjoy competitive benefits (attractive remuneration, continuous training, etc.).

Send us your CV, we look forward to discovering your profile!

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work