Customer Manager (H/F) - Tangier
- Tanger

Company :

With its universal banking model, its pan-African dimension, the complementarity of its businesses and its solid expertise, the Attijariwafa bank Group is a key player in the financial sector in Morocco and Africa.

Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.

The Attijariwafa bank Group currently supports nearly 10.2 million individual, professional, business, and institutional clients and employs 20,602 staff in 25 countries across Africa, Europe, and the Middle East.

As the leading financier of the national economy, the top collector of savings, and the main player in electronic payments in Morocco, the various performances of Attijariwafa bank Group confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a leading banking and financial player in the region and boasts the largest branch network in Africa with over 5265 bank branches.
 

Discover the testimonial of Loubna Derkaoui, Recruitment, Partnerships and Employer Branding Manager at Attijariwafa Bank in Challenge Maroc magazine by clicking here: https://bit.ly/4cWbtuQ

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

As part of the development of our Branch network, we are recruiting Customer Managers.

Your missions will be as follows:

Ensure customer reception, manage daily operations, and develop your portfolio commercially.
Handle the tasks for opening and closing the day.
Take charge of managing your secondary cash register, process counter operations (deposits, withdrawals, transfers, certifications, currency exchange, etc.)
Contribute to resolving claims related to counter operations and manage customer requests and claims by either handling them directly or directing them to the appropriate contact person.
Ensure treasury management (fund collection and distribution, ATM replenishment) with the CCP or Branch Manager.
Process securities (outgoing and incoming clearing, inter-branch) and centralize accounting daily summaries.
Manage the branch's customer portfolio, alone or with colleagues, carry out sales of simplified products, direct customers to advisors for credit applications, other products, and account openings, while contributing to internal customer acquisition.

Required profile :

Education: Bac+2/Bac+3 level (BTS, DTS, DUT, DEUG, or Bachelor's degree) with a specialization in Economics and Management.

Good command of sales techniques or Commerce and Marketing.
Why join us?

• Join a leading bank in the financial market, focused on people and innovation, and certified Top Employer for 3 consecutive years.
• Benefit from a stimulating work environment with numerous professional development opportunities.
• Enjoy competitive benefits (attractive salary, continuous training, etc.).

Send us your CV, we look forward to discovering your profile!

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work