Car Insurance Claims Manager - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…    

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS…).   

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join our dynamic team in the Call Center sector in Casablanca! We are currently looking for a passionate and meticulous Car Insurance Claims Manager to join our company.

As a Car Insurance Claims Manager, your main role will be to ensure efficient and professional processing of claims files, while guaranteeing customer satisfaction.

Required profile :

To be eligible for this position, a Bac +2 (equivalent to a 2-year post-secondary degree) is required, ideally with a specialization in call center professions.

To excel in this role, several skills are essential:

• Perfect command of the French language, both spoken and written, is essential.
• Excellent listening and communication skills.
• A strong sense of customer service.
• Good organization and the ability to manage multiple tasks simultaneously.
• Proficiency with computer tools and call center software.
• A positive attitude, good stress management, and a strong team spirit.

Head office address :

Desired personality traits :

Creativity Humbleness