Claims Manager - Rabat
Insurance professions - Secteur Insurance / Brokerage
- Senior (5 to 10 years)
- 12 job(s) in Rabat and region - Morocco
- Associate (AA, AS) Minimum - Bachelor’s Degree
Rationalism Need for autonomy
- Permanent contract
- Teleworking : Hybrid
Company :
AXA Services Maroc is the center of expertise in customer relations in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland
Present in Rabat since May 2004 and in Kénitra since 2024, we are now more than 4,500 employees.
Join us:
- It means choosing the world's leading insurance brand
- It means benefiting from a multitude of advantages well beyond market standards
- It means evolving in a rewarding environment offering a diversity of jobs
- It means joining a responsible group, offering a real corporate culture based on the development of each individual's skills
Our jobs:
The expertise of our teams covers the main insurance professions:
- Contract sales
- Management of damage and personal insurance contracts
- Management of Auto and Home claims
- Payment of Health benefits
- Activation of Assistance guarantees
- Appointment scheduling for our General Agents
- Management of Savings contracts
Company culture :
Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.
Job :
You will be responsible for managing claims from declaration to closure:
- Study claim declarations and determine the guarantees and benefits to be applied according to the contract, identify recourse possibilities, and appoint experts if necessary
- Analyze requests and process the various actions resulting from them
- Analyze risks and check the compliance of files, and inform the relevant departments
- Detect fraud and forward the file to the fraud contact person
- Search for compensation solutions, negotiate the compensation amount based on the solution implemented, and propose associated service offers with the aim of better technical cost control
- Inform, guide, and respond to requests from customers/general agents/service providers by mail, phone, fax
- Alert management about sensitive cases
- Proceed with the settlement of the claim within the limits of the settlement authority and close or transfer the file
- May be required to analyze the contractual situation of customers based on their coverage level
- May be required to market services that meet their needs based on opportunities
Required profile :
With higher education from Bac + 2 to Bac + 4, you:
- Perfectly master the French language, both written and spoken.
- Master customer relationship management techniques and office software.
- Have a keen eye for detail and analysis.
- Have strong argumentation skills.
- Have a sense of responsibility and teamwork.
We would like to thank all applicants, but we will only communicate with those selected for the pre-selection process.
Head office address :
14 Avenue Annakhil, Rabat
Desired personality traits :
Rationalism Need for autonomy
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