Digital Workplace Engineer (M/F) - Rabat
- Rabat

Company :

BTECHNOLOGIE is a premium center of excellence serving Bouygues Telecom, a subsidiary of the Accenture group. It aims to increase its delivery capacity, improve the perceived quality by its end customers, and support technological growth with a focus on decarbonized economy. Today, the center has over 500 talents and aims to reach 1000 talents by 2026.

Looking for new career opportunities?

We invite you to join our center of excellence in Rabat, where you will participate in large-scale projects with a long-term vision. Every day is an opportunity to take on new challenges and help shape the future of technology. Together, we are building an innovative future, powered by your talent and our passion for excellence. By joining our team, you will be recognized as an internal employee of Bouygues Telecom, a major player in telecommunications.

Our strengths at BTechnologie:
•Benefit from personalized support from your first day by our Onboarding team and your future Manager (welcome to our premises in Rabat, onboarding day, friendly breakfast).
•Develop your technical, functional, or management skills, thanks to Accenture's training catalogs and the help of our Practice Managers and their communities.
•Advance your career thanks to our mobility policy.

Company culture :

BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.

Job :

Within the IT department responsible for workstation management and the application lifecycle, you will act as an expert on Microsoft Windows and Mac OS technologies, on park management solutions (SCCM / Intune / JamfPro), packaging processes, and virtual environments under Citrix.

You will play a key role in the MCO (Maintenance in Operational Condition) management of office environments. You will actively participate in incident resolution and software packaging for office teams. You will remain in contact with engineering teams for ticket escalation.
 

Missions:

Windows System Support

- Take charge of and analyze N2 incidents on various Windows and MAC environments and follow the team's backlog
- Understand and route incidents according to identified scopes

Application Packaging

- Perform software packaging in various formats: MSI, MSIX, Intunewin,
- Ensure the integration and production deployment of packages via SCCM and Intune.
- Manage the application lifecycle (updates, removal, deployment) and ensure follow-up

Management and Automation via SCCM & Intune

- Administer SCCM (Package and distribution setup, DP maintenance, reporting).
- Administer Intune (Package setup, reporting).
- Administer MACs with Jamf pro (apps, strategy setup, configuration profiles, compliance)

Automation & Scripting

- Develop and maintain PowerShell scripts
- VBScript proficiency is appreciated.

As part of a common team with the M365 scope, you will also participate in the following tasks:

- Handle complex incidents and requests related to Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD, Power Platform
- Handle complex incidents and requests related to Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD, Power Platform
- Ensure escalation to level 3 or specialized teams if necessary.
- Analyze root causes, propose corrective action plans, and implement sustainable solutions.
- Write procedures for SN1
- Track and update tickets in the Bynow tool

Required profile :

We are looking for a candidate with a Master's degree (Bac+5), with 3 to 9 years of experience in Systems Support, Modern Workplace, and User Environments.

 Key technical skills:

-Proficiency in Windows 11 (workstation and server environment) in an enterprise context (Active Directory / Azure)
-Experience with SCCM (application packaging and deployment)
-Good knowledge of Microsoft Intune
-Proficiency in Citrix environments
-PowerShell scripting skills
-Knowledge of virtual environments (App-V, VMware, Nutanix)
-MacOS environment management

Additional skills appreciated:

-Proficiency in Jamf Pro
-Knowledge in VBScript
-Experience with virtualization solutions (VMware, Nutanix)

Expected qualities:

-Good analytical and problem-solving skills
-Service-oriented and good interpersonal skills
-Rigor and autonomy
-Ability to work in complex technical environments

Microsoft certifications are a real asset.

Head office address :

Desired personality traits :

Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work