PHP Support Engineer (M/F) - Casablanca
IT / Electronics - Secteur IT (Information Technology)
- Senior (5 to 10 years)
- Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School - Master
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can thrive.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities spread across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to reach their full potential. We promote the integration of young talent, support the development of experienced employees, and advocate for professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career within a supportive, stimulating, and diversity-respecting framework.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
• Symbioz Administration & Support
- Analysis of recurring incidents and proposal of solutions
- Ensure the management of resource and project repositories: creation, modification, and closure, and control their synchronization with the Orange group directory.
- Ensure the processing of requests for assignment and deletion of rights in Symbioz, assigning the correct rights groups to resources based on their roles.
- Eventually, provide reception and support for the proper use of all Symbioz applications to users.
- Contribute to the analysis of reports and the quality of responses provided
- Provide your expertise to establish an in-depth diagnosis when analyzing complex reports, and capitalize on and share encountered cases to contribute to improvement loops.
• Data Quality
- During data creation and modification, implement business guidelines to ensure their consistency and usability
- Regularly generate reports to check the input rate and completeness of project milestones, and inform departmental correspondents of any gaps or anomalies
- Propose automation paths for certain administration and reliability tasks, and ensure their implementation
- Perform control queries on Symbioz databases
- Contribute to reviews of authorizations for Symbioz applications
- Business administration testing
- Contribute to carrying out tests during evolutions and updates
• Service Support / Operations:
- Analysis and treatment of incidents/anomalies from application users or client complaints.
- Preparation, execution, and monitoring of service operations (database querying, mass updates, ...) which are recurring, such as the analysis and treatment of orders in error, and database operations.
- Collaboration with the operator (environment manager) for the treatment of production incidents.
• Maintenance:
- Maintenance management: management of correction priorities, in collaboration with Development and Operations (MOE/MOA).
- Tracking and monitoring of bugs in production and reporting them to projects for correction.
- Monitoring of production deployments.
• QS Improvement / Reporting:
- Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) - Identifying problems.
- Management of meetings & monitoring of L2 and L3 activities
- Contribution to meetings for Analysis and Improvement of the quality of applications within your scope.
- Development of improvement proposals related to data, flows, or recurring operations using complementary or integrated software.
Required profile :
With a Master's degree (engineering school or university equivalent), you have significant experience of 5 years in a similar position.
Skills sought:
- Good command of languages (PHP, JS)
- Proficiency in MySQL, Oracle databases (SQL, PL/SQL), etc.
- Basic knowledge of Unix or Linux operating systems
- Knowledge of MVC methodologies
- Proficiency in Excel and Visual Basic (VBA)
- Proficiency in office tools
- Good knowledge of SQL language and Scripting
- Knowledge in management control
- Good interpersonal skills, customer service orientation, and quality focus.
- Be autonomous, responsive, and open to new challenges.
- Ability to analyze and handle an incident from all angles (correction, impact study, communication, proposal for procedure improvement).
- Fluent French and good written and oral communication skills, ability to adapt to different audiences.
- Be supportive, enjoy working in a team, and sharing experiences.
- Good knowledge of technical English.
- Autonomous and rigorous, possess good writing skills, and be capable of managing an activity and prioritizing tasks.
- Be interested in the life cycle of production solutions and their optimization.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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