PHP Support Engineer (M/F) - Casablanca
IT / Electronics - Secteur Telecom
- Mid Level (3 to 5 years)
- Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School - Master
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and team spirit are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering firm specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and effective solutions.
With over 3,000 consultants and experts from 34 nationalities across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment, where each person is encouraged to reach their full potential. We promote the integration of young talents, support the development of experienced employees, and champion professional equality for all. We are also committed to creating conditions that foster the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and advance in their career in a caring, stimulating, and diversity-respecting environment.
Joining Sofrecom means participating in exciting projects, exploring diverse career paths, and growing in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact HR at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
Ce que nos collaborateurs aiment le plus chez nous ❤ : Pour consulter leurs avis certifiés
Company culture :
Job :
As a support engineer, the main activities will be:
• Symbioz Administration & Support
- Analyze recurring incidents and propose solutions
- Ensure the management of resource and project repositories: creation, modification, and closure, and control their synchronization with the Orange group directory.
- Process requests for granting and revoking rights in Symbioz, assigning the correct rights groups to resources based on their roles.
- Eventually, provide onboarding and support for the correct use of all Symbioz applications to users.
- Contribute to the analysis of reports and the quality of responses provided.
- Provide expertise to perform an in-depth diagnosis when analyzing complex reports, and capitalize on and share encountered cases to contribute to improvement cycles.
• Data Quality
- During data creation and modification, implement business guidelines to ensure their consistency and usability.
- Regularly generate reports to check the data entry rate and completeness of project milestones, and inform departmental correspondents of any missing information or anomalies.
- Propose automation solutions for certain administrative and reliability tasks, and implement them.
- Perform control queries on Symbioz databases.
- Contribute to reviews of authorizations for Symbioz applications.
• Business Administration Testing
- Contribute to conducting tests during evolutions and updates.
• Support / Service Operations:
- Analyze and resolve incidents/anomalies reported by application users or customer complaints.
- Prepare, perform, and monitor service operations (database queries, bulk updates, etc.), both recurring and ad-hoc, such as analyzing and resolving order errors, and performing database operations.
- Collaborate with the operator (environment manager) to handle production incidents.
• Maintenance:
- Manage maintenance: prioritize corrections in collaboration with IT Development (MOE) / IT Business (MOA).
- Track and monitor production bugs and report them to projects for correction.
- Monitor production deployments.
• Quality Improvement / Reporting:
- Analyze recurring incidents and propose solutions: write Change Requests (CR) - Identify problems.
- Lead meetings & monitor L2 and L3 activities.
- Contribute to meetings for Analysis and Improvement of the quality of applications within your scope.
- Develop improvement proposals for data, workflows, or recurring operations using complementary or integrated software.
Required profile :
With a Master's degree (engineering school or equivalent university degree), you have significant experience of 3 years in a similar role.
Skills sought:
- Good command of languages (PHP, JS)
- Proficiency in MySQL, Oracle databases (SQL, PL/SQL), etc.
- Basic knowledge of Unix or Linux operating systems
- Knowledge of MVC methodologies
- Proficiency in Excel and Visual Basic (VBA)
- Proficiency in office tools
- Knowledge in management control
- Good interpersonal skills, customer service orientation, and quality-focused.
- Be autonomous, responsive, and open to new issues.
- Ability to analyze an incident and handle it in all its aspects (correction, impact study, communication, proposal for procedure improvement).
- Fluent French and good written and oral communication skills, ability to adapt to different interlocutors.
- Be supportive, enjoy teamwork, and share experiences.
- Good knowledge of technical English.
- Autonomous and rigorous, with good writing skills and the ability to manage an activity and prioritize tasks.
- Be interested in the life of production solutions and their optimization;
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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