Network & Systems Support Engineer N2 - Multi-Technology - International Clients - - Casablanca

Company :

HOTELITUDES is a recognized player in remote support and deployment of multimedia content solutions, particularly IPTV and streaming solutions from the publisher DirectStreams.

The company targets high-end international hotel clients and emphasizes a strong commitment to service quality and premium customer relations.

In parallel, HOTELITUDES supports its clients on all convergent IP infrastructures: networks (switching, firewall), Wi-Fi (VSZ), IP telephony, and video surveillance.

Joining HOTELITUDES means becoming part of a human-sized structure where collaboration, individual responsibility, and team spirit are at the heart of our operations.

You will work in a rich technical environment with real opportunities for skill development.
 

Job :

Your Role

• You will act as an N2 Support for complex and varied network environments (Network, Wifi, VoIP, IPTV).
• You will be at the core of customer relations, responsible for resolving incidents, and involved in deploying solutions.

Here, you'll get to work on everything. And you'll quickly build your skills!

Your Missions

1- Technical Support

• Handle incidents with speed (tickets & hotline)
• Diagnose, Prioritize, Resolve technical problems
• Manage multiple tickets simultaneously

2- Deployment & Operation

Deploy and configure solutions remotely:

• Firewalls, switches, Wi-Fi/Vsz
• IPTV & Hospitality Multimedia Solutions
• IP Telephony (VoIP)
• Project management and monitoring (Internal and Client)

3- Customer Relations

• Support and assist clients until resolution
• Be responsive and reassuring
• Ensure clear and professional communication
• Train users if needed (level 1)

=> We expect you to think critically; you don't just follow a script.

Required profile :

Profile Sought

1- Education & Experience

• Bachelor's degree +4 / Master's degree +5 in networks & systems
• Minimum 2 years of experience in IT support

2- Key Skills

• Networks: VLAN, routing, firewall, DHCP
• Wi-Fi, VoIP (SIP), network analysis
• Windows / Linux
• Virtualization (VMware is a plus)

3- Languages

You will interact with clients in French and English

• French: fluent
• English: essential (international clients)

4- Expected Qualities

• Customer service mindset
• Autonomy and responsibility
• Good interpersonal skills => you can talk to a client without stress
• Operational => you know how to find a fault, not just apply a procedure

If you see yourself in this profile and this opportunity sparks your curiosity, don't wait to apply!

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Team work Involvement at work