IT Help Desk Specialist | Rabat
- Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers opportunities for creative and ambitious people in high technology to achieve their professional goals.

Proud of our status as the exclusive Moroccan subsidiary of Canada's historical telecom operator, we have continuously expanded our teams since 2021 with over 1,300 employees mainly based in Fes. We have just extended our activities to the northern part of the Kingdom by inaugurating a new site in Rabat to continue our growth, with the goal of more than doubling our workforce by 2024.

At Cnexia, we do more than just support the customers of our global network and the beneficiaries of our various services. We develop innovative solutions and continuously create original cross-platform media content. Through this, we revolutionize every day the way Canadians communicate online and interact via mobile applications, providing them with an improved experience.

If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment!

"At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

• Provide first-level technical support to users.
• Install, configure, and maintain workstations, software, and peripherals.
• Diagnose and resolve hardware, software, and network incidents.
• Perform updates and preventive maintenance operations.
• Manage and track incident tickets. Configure and administer network equipment (switches, routers, Wi-Fi access points, etc.).
• Participate in the maintenance of servers and IT infrastructure.
• Support users and ensure an optimal IT experience.

Required profile :

Bachelor's degree (3 years) in Computer Science, Networks, Information Systems, or equivalent.

1 to 3 years of experience in IT support or Help Desk.

Good command of: Windows Server Microsoft 365 Computer Networks Hardware & Software Maintenance Excellent analytical and problem-solving skills.

Service-oriented, autonomous, and team player.

Good communication level in French and English.

Head office address :

Desired personality traits :

Search for new things / novelty Flexibility Need for reflection Need for autonomy Involvement at work Ambition