VINTED - Casablanca

Company :

Founded in 2003, the OUTSOURCIA group is a company specialized in outsourcing jobs: customer relationship management remotely, multi-service, multilingual and multichannel (call centers, email management, chat solutions, telemarketing and customer relations on social networks), outsourcing Back Office jobs (BPO), digital services (development of specific applications, web or mobile, digital communication and Community Management) and studies.

Today, OUTSOURCIA employs 3600 people at 12 production sites in Morocco, France, Tunisia, Madagascar and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

Want a job without calls and in a dynamic atmosphere?
At Outsourcia, we offer you an experience where performance goes hand in hand with well-being!

As a leading international player in outsourcing, we focus on development, training, and a stimulating work environment.

Your daily tasks: (100% Backoffice)
Handle customer requests via email and internal tools
Manage customer files with care and efficiency
Provide quality service while respecting processes
Contribute to customer satisfaction and loyalty
Report useful information to improve processes

Required profile :

Excellent level of French and English (spoken & written)
Comfortable with writing, organized, and responsive
Good service attitude and analytical skills
Comfortable with computer tools
Previous experience in back office is a plus

Head office address :

26 rue Abou Al Waqt Khalaf. El Anq Casablanca 2000 Casablanca

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work