Backoffice Job (FR/EN) + Remote Work Possible – No Calls! - Casablanca

Company :

Founded in 2003, OUTSOURCIA group is a company specialized in outsourcing services: remote customer relationship management, multi-service, multi-lingual, and multi-channel (call centers, email management, chat solutions, telemarketing, and social media customer service), Back Office Business Process Outsourcing (BPO), digital services (specific web or mobile application development, digital communication, and Community Management), and studies.

Today, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with well-known clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

Want a job without calls in a dynamic environment?
At Outsourcia, we offer you an experience where performance meets well-being!

As a leading international outsourcing company, we focus on growth, training, and a stimulating work environment.

Your daily tasks: (100% Backoffice)
Handle customer requests via email and internal tools
Manage customer files with accuracy and efficiency
Provide quality service while following procedures
Contribute to customer satisfaction and loyalty
Report useful information to improve processes

Required profile :

Excellent level of French and English (spoken & written)
Comfortable with writing, organized, and responsive
Good service orientation and analytical skills
Comfortable with computer tools
Previous experience in backoffice is a plus

Head office address :

26 rue Abou Al Waqt Khalaf. El Anq Casablanca

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work