Backoffice Job (FR/EN) + Remote Work Possible – No Calls! - Casablanca
Call Centers professions - Secteur Call Center - Call Center
- Entry Level (-1 year)
- 20 job(s) in Casablanca and region - Morocco
- Associate (AA, AS) Minimum - High School Graduation - Two-year University Degree
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
- Permanent contract
- Teleworking : No
Company :
Founded in 2003, the OUTSOURCIA group is a company specialized in outsourcing services: customer relationship management (call centers, email management, chat solutions, telemarketing, and social media customer service), Back Office outsourcing (BPO), digital services (specific application development, web or mobile, digital communication, and Community Management), and studies.
Today, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with well-known clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.
To learn more, visit www.outsourcia.com
Company culture :
Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.
Job :
Want a job without calls in a dynamic atmosphere?
At Outsourcia, we offer you an experience where performance goes hand in hand with well-being!
As a leading international player in outsourcing, we focus on growth, training, and a stimulating work environment.
Your daily tasks: (100% Backoffice)
Handle customer requests via email and internal tools
Manage client files with accuracy and efficiency
Ensure quality service while respecting procedures
Contribute to customer satisfaction and loyalty
Report useful information to improve processes
Required profile :
Excellent level of French and English (spoken & written)
Comfortable with writing, organized, and responsive
Good customer service skills and analytical mindset
Proficient with computer tools
Previous experience in backoffice is a plus
Head office address :
26 rue Abou Al Waqt Khalaf. El Anq Casablanca 2000 Casablanca
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work
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