Learning and Development Manager - Rabat

Company :

Join Cnexia and choose to be part of a project that values innovation, promotes continuous skill development, and offers creative and ambitious individuals in the high-tech field the opportunity to achieve their professional goals. Proud of our status as the exclusive Moroccan subsidiary of Canada's historic telecom operator, we have continuously expanded our teams since 2021 with over 1300 employees mainly based in Fes. We have just extended our activities to the northern part of the kingdom by inaugurating a new site in Rabat to continue our growth with the goal of more than doubling our workforce by 2024. At Cnexia, we do more than support our global network clients and users of our various services. We develop innovative solutions and continually create original multi-platform media content. Through this, we revolutionize every day the way Canadians communicate online and interact via mobile applications, by offering them an enhanced experience. If you are ready to take on this challenge, we invite you to join a community that values bold ideas and offers you multiple opportunities for career accomplishment in a world-class multicultural environment! "At Cnexia, we offer equal opportunities to all, without distinction of race, color, origin, religion, sex, nationality, age, citizenship, marital status, or disability."

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job :

Manage initial and ongoing training

Ensure alignment between training capacity, recruitment needs, and ramp-up plans.

Supervise the planning and allocation of trainers and ensure compliance with Bell standards and curricula.

Manage the integration of new employees until they go live.

Analyze post-training performance, anticipate capacity needs, and secure business continuity plans.

Directly manage Trainer Leads, the Talent Development Lead, and instructional design functions.

Set objectives, monitor performance, and clarify expected roles, responsibilities, and standards.

Develop the pedagogical, managerial, and digital skills of the teams.

Develop versatility, backup mechanisms, and internal potential.

Instill a culture of collaboration, accountability, feedback, and continuous improvement.

Oversee the management of internal qualifying programs and ensure the quality of professional paths and other development programs.

Translate the directions of the Talent and Development Department into an operational roadmap.

Manage KPIs and dashboards and present results, risks, and priorities in governance meetings.

Maintain close collaboration with Bell, Operations, Hiring & Onboarding, People, Quality, WFM, and support functions.

Contribute to the management of the training budget, optimization of investments, and measurement of business impact.

Contribute to the definition and evolution of skills frameworks.

Oversee leadership, soft skills, language, and support function development programs.

Manage training plans and initiatives carried out with external partners.

Support internal mobility and promotions with Hiring, People, and Operations, and measure program impact.

Oversee instructional engineering and design, and ensure standardization of paths and materials.

Required profile :

Job offer description

Manage initial and ongoing training

Ensure alignment between training capacity, recruitment needs, and ramp-up plans.

Supervise the planning and allocation of trainers and ensure compliance with Bell standards and curricula.

Manage the integration of new employees until they go live.

Analyze post-training performance, anticipate capacity needs, and secure business continuity plans.

Directly manage Trainer Leads, the Talent Development Lead, and instructional design functions.

Set objectives, monitor performance, and clarify expected roles, responsibilities, and standards.

Develop the pedagogical, managerial, and digital skills of the teams.

Develop versatility, backup mechanisms, and internal potential.

Instill a culture of collaboration, accountability, feedback, and continuous improvement.

Oversee the management of internal qualifying programs and ensure the quality of professional paths and other development programs.

Translate the directions of the Talent and Development Department into an operational roadmap.

Manage KPIs and dashboards and present results, risks, and priorities in governance meetings.

Maintain close collaboration with Bell, Operations, Hiring & Onboarding, People, Quality, WFM, and support functions.

Contribute to the management of the training budget, optimization of investments, and measurement of business impact.

Contribute to the definition and evolution of skills frameworks.

Oversee leadership, soft skills, language, and support function development programs.

Manage training plans and initiatives carried out with external partners.

Support internal mobility and promotions with Hiring, People, and Operations, and measure program impact.

Oversee instructional engineering and design, and ensure standardization of paths and materials.

Required skills and experience

A Bachelor's degree or Master's degree (Bac+4/5) in Human Resources, Management, Training, Instructional Design, Project Management, or equivalent field.

Significant experience in Learning & Development, training, operations, or talent development, with team management and cross-functional project leadership.

Experience in a contact center / BPO / telecom or a highly operations-oriented environment is a significant asset.

Perfect command of French and English combined with very good writing skills.

Proficiency in the Office suite.

Natural leadership and managerial presence.

Excellent interpersonal communication and cross-functional collaboration skills.

Structured thinking, analytical and synthesis skills.

Agility, adaptability, and ability to challenge diplomatically.

Results-oriented, data-driven, and continuous improvement mindset.

Very good time management and a strong sense of priority management.

Ability to bridge strategic vision and operational reality.

Head office address :

Unité B1, Parc Fès Shore, Route de Sidi Harazem (9 108,11 km)

Desired personality traits :

Need for objectivity Extraversion Need for autonomy Involvement at work Search for new things / novelty