We are hiring HR Business Partner HRBP - Fes - Fès

Company :

Sitel Group officially becomes Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the world's 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling companies of all sizes and sectors to transform their CX. 

Discover the testimonial of Fatna Abdouh, CHRO of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Join a dynamic company in the call center sector as an HR Business Partner (HRBP). This key position is based in Fes, a city rich in history and opportunities. Your mission will be to support management and teams in implementing the HR strategy, while actively contributing to human capital development.

Your role will be to become a true partner for managers, ensuring the alignment of HR policies with business objectives. You will lead structuring HR projects and oversee process optimization to guarantee a high-performing and fulfilling work environment.

Your responsibilities will include supporting managers on all HR issues, deploying compensation and skills development policies, managing social relations, and contributing to the employer brand. You will also participate in analyzing HR indicators and implementing corrective actions.

About the job offer

Main missions:

- Be permanently available to listen to and serve all employees.
- Provide support to employees on various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an effective and conflict-free workplace.
- Contribute to the development and implementation of human resources policies.
- Participate in the onboarding of new hires by deploying all necessary tools: HR Module...
- Improve job satisfaction by quickly resolving problems, and by proposing actions and team-building activities.
- Hold focus groups with all employee categories and ensure the follow-up of action plans.
- Establish and verify monthly payroll elements for staff.
- Monitor HR indicators (attrition and absenteeism) and conduct a monthly data analysis with action plans.
- Ensure compliance with Labor Law at the managed site.
- Represent the HRBP Manager before the labor inspectorate to manage social disputes.
- Adhere to the company culture and ensure continuous improvement at all levels.
 

Required profile :

Required profile for the position:

Professional skills / Technical skills:

- Master labor law.
- Know HR management tools and techniques.
- Master payroll management rules.
- Master computer tools: Word, Excel, Access.
- Knowledge of current authorities: labor inspectorate, CNSS...
- Bachelor's degree (Bac +3) in management, economics, or human resources.
- Minimum of two years of experience in a similar role.

Attitudes - Soft skills:

- Demonstrate relational and communication skills.
- Know how to listen.
- Excellent command of French and English.
- Ability to analyze and synthesize.
- Ability to negotiate in difficult contexts.
- Ability to perform well in a fast-paced and sometimes stressful environment.
- Excellent organizational skills and attention to detail.
- Excellent time management skills and proven ability to meet deadlines.
- Discretion and respect for confidentiality.

Head office address :

Desired personality traits :

Conventional Introversion Emotional distance Intuition / spontaneity Tenacity Need for reflection Personal balance Improvisation