Program Manager Smart Services / Technical Lead Data Quality (M/F) - Casablanca
IT / Electronics - Internet / Multimedia - Secteur IT (Information Technology)
- Expert (10 to 20 years)
- 1 job(s) in Casablanca and region - Morocco
- Master or PhD Minimum - Engineering School
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
Are you looking for new challenges and want to give your career a new boost? Join Sofrecom, a company where agility, boldness, and teamwork are at the heart of our culture, and where everyone can thrive fully.
A subsidiary of the Orange group, Sofrecom is a consulting and engineering company specializing in telecommunications. We support our clients in their digital transformation by helping them anticipate technological changes, adapt their activities, modernize their organizations, and develop sustainable and efficient solutions.
With over 3,000 consultants and experts from 34 nationalities spread across 9 locations worldwide, Sofrecom relies on the richness of backgrounds and talents to drive innovation and aim for excellence.
Our company culture values an inclusive, diverse, and equitable environment where each person is encouraged to reach their full potential. We promote the integration of young talent, support the development of experienced employees, and champion professional equality for all. We are also committed to creating conditions conducive to the full participation of people with disabilities. Thus, everyone can develop their skills, contribute actively, and progress in their career in a supportive, stimulating environment that respects diversity.
Joining Sofrecom means participating in exciting projects, exploring varied career paths, and evolving in an environment that values your ideas, skills, and ambitions.
Apply now and join a place where everyone can express themselves freely and find their place.
All personal data shared with Sofrecom Services Maroc are processed in accordance with Law No. 09-08 on the protection of personal data. To exercise your rights of access, rectification, or opposition, please contact the HR department at 05 37 27 99 00.
Together, we contribute to the development of digital technology worldwide!
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Company culture :
Job :
To strengthen its teams, Sofrecom Maroc, a subsidiary of the Orange group, is looking for a Technical Lead Data Quality for a permanent contract in Casablanca.
Main objective of the position:
- Pilot the Smart Services program, a strategic portfolio aimed at improving the service quality of critical applications (Orange Money, Max it, Zebra, Kaabu...) in the MEA region. The position combines technical leadership, operational monitoring, and cross-functional coordination with a strong focus on data, monitoring, and industrialization.
Missions:
- Deploy and maintain application monitoring tests (E2E, back-end, API) to simulate user journeys on critical services (Orange Money, Max it, Zebra, Kaabu, ...).
- Monitor service availability in real-time using robots and dashboards, integrated from the development phases (QoS by Design approach).
- Design and maintain a multi-source data collection architecture (API, CSV, scraping, ...), adapted to country/service specificities.
- Implement and automate validation rules to ensure the quality and integrity of KPIs.
- Develop and maintain dynamic dashboards (Power BI, Zoom Tracker) for SLA monitoring, anomaly detection, and root cause analysis (RCA).
- Ensure the automatic generation and distribution of consolidated reports (PDF, API, email) at the regional level.
- Coordinate crowdsourcing data collection projects (OOKLA, META...) that industrialize processing pipelines, including through Machine Learning-based classification algorithms.
- Administer test environments (Go Live preparation, timeouts, liveness monitoring).
- Automate recurring tasks (batch, scripts, API calls) to optimize operational efficiency.
- Lead the continuous improvement loop with subsidiaries, facilitate incident reporting, and coordinate corrective action plans.
- Participate in internal communities of practice and foster the exchange of expertise between countries.
Functional relations:
- Data / BI Teams
- Business IT Teams & partners (internal and external)
- Network Quality Teams / Subsidiary SMC / Orange Money
- Country Referents / KPI Validation Back-office
Required profile :
Profile sought:
- Have +7 years of experience on full-stack projects with high requirements (super app, product platform, multi-tenant SaaS, distributed IT).
- Have significant experience in at least two backend frameworks (Spring Boot/Quarkus and Node.js/NestJS).
- Have concrete experience in advanced Flutter and/or Vue.js development.
- Have a strong background in API-centric design, modularity, CI/CD, advanced testing.
- Have the ability to integrate AI-powered solutions smoothly into user journeys or backends.
Head office address :
Batiment B0, 2 éme Etage, Technopolis, 11100, Sale Al Jadida, Rabat-Salé-Zemmour-Zaër, Maroc 11 100 Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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