Rabat - B2B Customer Service Representative Recovery (Energy) | Weekends Off & Uncapped Bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is an undisputed leader in customer relations and experience. With a presence in 8 countries and 18 strategically located production sites, we are committed to offering innovative, high-quality solutions that enhance the customer experience.

Our Impact:

Operating in 8 countries, our global network of 18 production sites allows us to respond agilely to our clients' needs internationally.
Dedicated Employees: With a team of over 8,000 passionate and engaged employees, we are a diverse community sharing a common vision of excellence in customer service.

Our Commitment:

Quality and Growth: We are proud of our impressive 8.5% growth rate, reflecting our ongoing commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management.

At ADM Value, stability and growth go hand in hand:

• All our production positions are offered on a permanent contract (CDI),
• Paid initial training from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and much more,
• A stimulating work environment that encourages mutual support, progress, and fulfillment.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Can you manage professional customer relationships, even when the situation is sensitive?
At ADM Value, we are hiring a B2B Customer Service Representative specialized in debt collection, on behalf of one of our clients, for the customer service of an electricity and gas supplier.

Your role:

• Manage debt files, follow up methodically, negotiate professionally, and secure payments - all while preserving the relationship with business clients.
• Handle debt collection files (outstanding payments and late payments).
• Contact professional clients by phone and email, using a structured approach.
• Assess the situation: cause of delay, payment capacity, possible payment schedule, priorities.
• Propose suitable solutions for regularization (negotiation, payment plans, commitments).
• Ensure rigorous follow-up: update information, track progress, and manage files until closure.

Benefits and more

You join ADM Value on a permanent contract (CDI), with training and support designed to make you quickly autonomous, and a salary that rewards your performance.
Permanent contract from the start.

• Social coverage: CNSS + AMO.
• Comprehensive and paid training to succeed in the role.
• Assigned mentor to support you in onboarding and development.
• Welcome pack upon arrival + integration breakfast.
• Uncapped performance bonuses: your performance makes the difference.
• Loyalty bonus of 6,000 DH, paid in 3 installments: at the 6th, 12th, and 18th month of service.
• Transport allowance + meal voucher.
• Employee partnerships: preferential rates (services, leisure, shopping…).

Working Hours
Monday to Friday: 9 AM-7 PM (French time). Weekends off. On-site position at our Rabat location.

Net Salary + Bonuses
Average salary package around 7,000 DH net, including bonuses.

Required profile :

• Excellent French (spoken + written), with the ability to argue and negotiate.
• Experience in debt collection / accounts receivable management, ideally in a B2B environment.
• Computer literacy: management tools, file tracking, CRM, emails.
• Good listening skills + assertiveness: know how to get commitment without conflict.
• Organization and rigor: manage your files and ensure follow-up until payment.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization