Rabat - become a daily hero: join our humanitarian call center agents! - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative, high-quality solutions to improve customer experience.

Our impact:

Our global network of 18 production sites in 8 countries allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8,000 passionate and engaged employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our commitment to innovation, quality, and customer satisfaction. This dynamic growth makes us a trusted partner for companies wanting to improve their customer relationship management.

With us, stability and growth go hand in hand:

• All our production positions are permanent (CDI).
• Paid initial training from day one.
• Attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social Security (CNSS) and Health Insurance (AMO).
• Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more.
• A stimulating work environment that encourages teamwork, progress, and personal fulfillment.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

We are looking for passionate and dynamic call center agents to join our team dedicated to humanitarian causes. As a call center agent, your main mission will be to contact potential donors, providing them with clear and accurate information about our humanitarian projects. You will be the voice of an organization, effectively communicating the value and impact of its initiatives.

The key aspect of your role will be to actively contribute to fundraising for our projects. You will need to develop creative and effective strategies to gather the necessary resources, identifying new funding opportunities and encouraging donors to increase their support. Your commitment and determination will be essential to achieve our fundraising goals.

In summary, we are looking for call center agents who not only have excellent communication and listening skills but are also deeply motivated by humanitarian causes. If you are ready to invest in meaningful projects and be part of a rewarding human adventure, join us at ADM Value. Together, we can make a lasting and positive difference in the lives of those who need it most.

Required profile :

We are looking for call center agents with excellent oral communication skills, able to express themselves clearly and effectively, while adapting their speech to the needs of each person. A strong sense of listening, empathy, and the ability to build trust are essential for this role, as they will help establish strong and lasting relationships with our donors. We are looking for people who are deeply motivated and passionate about humanitarian causes, ready to dedicate their energy and commitment to projects that make a real difference.

Ideal candidates should also demonstrate excellent teamwork, unwavering listening skills, and great responsiveness, enjoying collaborative work and sharing our values of mutual support and solidarity. They must actively engage in meaningful projects, contributing not only to our success but, more importantly, to improving the living conditions of those most in need. If you see yourself in this profile and aspire to have an exceptional humanitarian experience, join us at ADM Value. Together, we can build a better future for the most disadvantaged and bring about real positive change in the world.
Social benefits and more
You join ADM Value in a permanent position (CDI), with full social coverage, and a clear package. The goal is simple: to give you a stable environment and recognize your daily commitment.

Permanent contract from hiring.
Social coverage: CNSS + AMO.
Fixed salary + meal voucher allowance + transport allowance.
Performance bonus.
Employee partnerships: preferential rates (services, leisure, shopping...).
A structured, friendly, and quality-oriented work environment.
Working hours
Monday to Friday, from 8:00 AM to 6:00 PM.Net Salary + bonuses
Salary package of over 6,500 Dh Net

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization