Rabat - Customer Service Advisor Energy | Permanent contract + interesting bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a recognized leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative and high-quality solutions to improve customer experience.

Our impact:

Present in 8 countries, our global network of 18 production sites allows us to respond quickly to our clients' needs worldwide.
Dedicated employees: With a team of over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.

With us, stability and development go hand in hand:

• All our production positions are offered as permanent contracts (CDI),
• Paid initial training from the first day,
• An attractive package: motivating fixed salary, uncapped bonuses, transport bonus, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Your tasks

Do you have a service mindset and speak French fluently? At ADM Value, we are hiring Customer Service Advisors for one of our clients, an energy provider in France. Your role: handle incoming calls, assist customers with their requests, and provide clear and professional answers with every interaction.
Your tasks
Receive incoming calls and handle customer requests.
Inform and advise on energy contracts: offers, prices, billing, consumption.
Handle complaints and modification requests with responsiveness and professionalism.
Assist customers with administrative tasks related to their contract.
Follow up on cases and update CRM tools.

Required profile :

Profile sought
Very good level of French spoken and written.
Comfortable on the phone, active listening skills, and a service-oriented attitude.
Experience in customer service or call center is preferred, but not required.
Calm, responsive, and detail-oriented in managing cases.
Team spirit and reliability.

Benefits
Permanent contract (CDI) from the start.
Paid initial training from the first day.
Motivating fixed salary + interesting bonuses + transport bonus + meal vouchers.
Exclusive benefits through our partnerships (discounts on products, services, leisure...).
Stimulating work environment, encouraging teamwork, growth, and development.
Social security (CNSS) + health insurance (AMO).
Ongoing training and real opportunities for career advancement 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization