Site Manager - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...    

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).   

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, assessment, and support process for success in their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Are you passionate about the call center sector and have a strategic vision? Our company, a leader in its field, is looking for a dynamic Site Manager to join its teams in Casablanca. This position is a unique opportunity to lead a thriving call center and actively contribute to its success.

The main objective will be to ensure the operational excellence of our Casablanca site. This will involve supervising all activities, optimizing the performance of teams and processes, while maintaining a motivating and productive work environment. Your role will be key in achieving our growth and customer satisfaction objectives.

• Supervise and manage the daily operations of the call center, ensuring the achievement of production and quality objectives.
• Lead and motivate operational teams, fostering their development and engagement.
• Implement and monitor key performance indicators (KPIs) to analyze results and identify areas for improvement.
• Ensure compliance with internal procedures and quality standards.
• Collaborate closely with other departments to ensure synergy and overall performance.
• Be the guarantor of the customer experience and the quality of service provided.

Required profile :

To be considered for this position, you must hold a degree of Bac +3 (Bachelor's degree equivalent).

Solid experience of 5 to 20 years in call center management is essential. This experience must have been acquired in operational management roles, with a thorough understanding of the sector's professions.

• Proven expertise in call center management, including an excellent understanding of operations and industry challenges.
• Proven skills in project management, enabling the successful completion of continuous improvement initiatives.
• Ability to analyze complex data and make informed decisions based on performance indicators.
• Natural leadership, with a proven ability to motivate and unite teams.
• Excellent communication and interpersonal skills.
• Strong customer focus and a constant concern for quality.
• Adaptability and resilience in the face of industry challenges.

Head office address :

Desired personality traits :

Search for new things / novelty Rationalism Flexibility Need for action Team work Personal balance Ambition Organization