Accommodation Manager (H/F) - Rabat

Company :

The International University Hospital of Rabat (HUIR), affiliated with the International University of Rabat (UIR), is a new hospital-university center that will soon open its doors. This center of excellence will offer around forty medical and surgical specialties, equipped with a state-of-the-art biomedical platform. With a capacity of 530 beds and places, this futuristic hospital represents an investment of approximately 2 billion dirhams and will eventually employ over 1,200 employees.

• We offer you a caring and attentive work environment where employees are at the heart of our actions. You will find opportunities for professional and personal development, with possibilities for career advancement and continuous training to improve your skills and progress in your career.
• You will have the opportunity to participate in innovative projects within a renowned healthcare institution. You will be able to contribute to initiatives that shape the future of medicine and healthcare in Morocco.
• You will work in a modern, digitally advanced, stimulating, and collaborative environment where kindness and mutual support are at the core of our values. You will benefit from modern, flexible, and fully digital workspaces, as well as a dynamic, humane, and collaborative company culture.
• Furthermore, you will have the opportunity to participate in company events, team building activities, and regular celebrations to acknowledge your achievements and contributions.

Join us and contribute to the mission of the International University Hospital of Rabat!

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job :

We are looking for an experienced and detail-oriented Accommodation Manager (H/F) to join our Accommodation and Admissions Department at UIR Hospital. He/She will be responsible for establishing the appropriate organization for managing accommodation at UIR Hospital (catering, hotel services, laundry, VIP service, patient transport) and will ensure the following tasks with your team:

1. HOTEL SERVICES, CATERING & LAUNDRY:

• Ensure impeccable service quality for hotel services during a hospital stay (room, meals, laundry).
• Manage service contracts dedicated to these areas (specifications, quantitative and qualitative monitoring, billing, coordination of stakeholders, etc.).
• Be the point of contact for care departments and support services (technical, logistics, finance, etc.) for all matters related to hotel services, catering, and laundry.
• Coordinate daily activities with other hospital departments to ensure smooth hotel service for patients (admissions/discharges, etc.).
• Manage resources optimally (stocks, welcome kits, linen, etc.).
• Oversee the maintenance of premises to enhance the establishment's brand image.
• Work in close collaboration with the Nursing and Hospital Hygiene Department on hospital cleanliness (common areas, specific premises, etc.).
• Supervise the management of professional clothing for UIR Hospital employees in coordination with a dedicated laundry team.
• Monitor performance and satisfaction indicators related to accommodation (catering, laundry, room condition, etc.) and drive continuous improvement actions.
• Respond promptly to specific requests or complaints related to hotel services, catering, or laundry (comfort, cleanliness, quality, etc.).

2. VIP SERVICE:

• Manage the organization of high-end services offered in the "VIP" service to ensure complete patient satisfaction.
• Propose improvements and enhancements to the hotel service offerings to ensure a cutting-edge patient experience.
• Anticipate patient needs and respond promptly to implement solutions that exceed patient expectations.

3. INTERNAL TRANSPORT AND MORTUARY:

• Organize internal patient transport services in compliance with safety and hygiene regulations to ensure quality patient transport.
• Ensure that resources match activity levels for optimal management of transport flows (lean approach).
• Manage the mortuary service (continuity, security, occupancy, equipment, etc.) in accordance with hospital regulations.

4. TEAM MANAGEMENT

• Recruit and onboard new employees.
• Foster a respectful, service-oriented work environment.
• Manage and develop the skills of the teams (H/F: housekeeper, catering supervisor, laundry staff, patient transporters).
• Ensure proper scheduling to guarantee continuity and adequacy of service for the various activities in the department.

5. QUALITY MANAGEMENT

• Develop a strong service culture within the teams.
• Ensure that the accommodation department's activities comply with industry standards and current quality standards.
• Prepare, conduct, and support internal and external audits in conjunction with the Quality Department, following applicable standards and methods (ACI, HACCP in catering, etc.).
• Conduct joint audits with service providers.
• Ensure compliance with safety, hygiene, environmental, and confidentiality protocols by all professionals and providers associated with the department.
• Follow up on reported issues and adverse events related to the department's activities.
• Respond promptly to specific requests or complaints related to hotel services, catering, or laundry (comfort, cleanliness, quality, etc.).

Required profile :

TRAINING / EXPERIENCE:

• Higher education degree in hotel management.
• Minimum 10 years of experience in accommodation management.
• Previous experience in a hospital environment would be a plus.

SKILLS:

• Excellent command of hotel service standards.
• Management: ability to manage multiple departments and teams simultaneously.
• Management (flows, stocks, finance).
• Excellent communication skills in French and English (spoken and written).

PERSONAL QUALITIES:

• Leadership and exemplary conduct.
• Strong sense of customer service.
• Rigor, foresight, and ability to make quick decisions.
• Attention to detail, discretion, diplomacy, and excellent presentation.
• Strong adaptability and listening skills.

Head office address :

Desired personality traits :

Extraversion Emotional sensitivity Involvement at work Humbleness