Sales Coworker - Textile & Bathshop - Casablanca

Company :

IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.

At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.

Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.

At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !

If you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !

NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.

We look forward to your application

Discover the interview of Mouna Alami, People and Culture Manager at IKEA, in Challenge Maroc magazine by clicking here. https://bit.ly/4dgk50N

Company culture :

IKEA Morocco operates within a culture primarily driven by collaboration, placing people, trust and teamwork at the heart of its organization. The company promotes a supportive, empowering management style that encourages responsibility, engagement and collective success. This people-focused approach is complemented by a strong performance and results-oriented dimension, emphasizing ambition, customer focus and measurable outcomes. It is supported by structured processes ensuring efficiency and reliability, while innovation remains present but plays a more secondary role.

Job :

Main Mission

Contribute to offering a positive and inspiring shopping experience to customers in the Bath Shop & Textile departments, by ensuring product availability, attractive commercial presentation, and excellent customer service in line with IKEA values and standards.

Customer Service
Welcome, assist, and advise customers in their purchases.
Identify customer needs and propose suitable solutions.
Promote complementary products and cross-selling.
Handle customer questions, complaints, and requests professionally.

Sales & Commerciality
Ensure the department is well-maintained according to IKEA standards.
Keep sales areas clean, organized, and inspiring.
Participate in the setup of new items, price changes, and commercial campaigns.
Ensure good merchandising of textile and bathroom accessory products.

Stock Management
Ensure product availability on the shelves.
Carry out daily restocking and stock organization.
Participate in inventory counts and stock accuracy checks.
Identify and report stockouts or anomalies.

Required profile :

Ideally, you hold a degree level Bac +3 (Bachelor's degree or equivalent), with a strong focus on sales and commerce.

Professional experience of 3 to 5 years in similar roles is sought. In-depth knowledge of the retail sector would be a significant asset.

• Excellent interpersonal and sales skills.
• Ability to persuade and close sales.
• Results-oriented and enjoys challenges.
• Autonomy, rigor, and organizational skills.
• Comfortable with computer tools and point-of-sale systems.
• Adaptability and team spirit.

Head office address :

Desired personality traits :

Search for new things / novelty Creativity Extraversion Flexibility Ambition