Senior Customer Service Representative - Rabat

Company :

HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Company culture :

HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.

Job :

Join our team as a Senior Customer Service Representative in the IT Information Technology sector!

In this role, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction and loyalty.

Your main objectives will include:

• Managing customer inquiries and issues promptly and effectively
• Resolving customer complaints with professionalism and empathy
• Identifying and implementing solutions to improve customer satisfaction

As a Senior Customer Service Representative, your tasks will include:

• Handling incoming customer calls and emails
• Providing product information, troubleshooting, and technical support
• Processing orders and returns
• Coordinating with other departments to ensure timely resolution of customer issues

Required profile :

We are looking for candidates with a minimum education level of Bac in Order Management/Customer Care, Telecom/Networks, or related fields.

The ideal candidate will have 1 to 3 years of experience in customer service or a related role.

To excel in this role, you should possess the following skills:

• Excellent communication and interpersonal abilities
• Good in French language.
• Strong problem-solving skills
• Ability to handle difficult customers with patience and empathy
• Detail-oriented and organized approach to work

Head office address :

Desired personality traits :

Search for new things / novelty Will to persuade Rationalism Ambition Improvisation Need for reflection Need for autonomy Involvement at work