Spa Receptionist - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. In the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS...).

For our candidates, we offer, in accordance with the global standards of Manpower Group, a selection, evaluation, and success support process in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

We are recruiting for our client, a hotel in Casablanca, a Spa Receptionist.

Main tasks:

• To welcome spa clients in person and by phone.
• To manage bookings, cancellations, and treatment schedules.
• To inform clients about the spa's services, offers, and products.
• To handle billing and payment operations.
• To ensure client satisfaction and loyalty.
• To coordinate with spa teams to ensure smooth and quality service.
• To maintain a welcoming reception area that meets the establishment's standards.

Required profile :

• Training in hospitality, tourism, reception, or a similar field.
• Previous experience in a reception role, ideally in a spa, hotel, or wellness center.
• Excellent presentation and customer service skills.
• Proficiency in French and English; any other language is a plus.
• Good command of computer tools.
• Organizational skills, rigor, and discretion.
• Dynamism, courtesy, and team spirit.

Head office address :

Desired personality traits :

Extraversion Emotional sensitivity Flexibility Involvement at work Humbleness Organization