Loan Insurance Supervisor - Permanent Contract
- Rabat

Company :

About Us

ADM VALUE, a subsidiary of the TESSI group, is a leading company in customer relationship and experience management. With a presence in 8 countries and 18 strategically located production sites, we are committed to offering innovative and high-quality solutions that enhance the customer experience.

Our Impact
Present in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs worldwide.

Dedicated Employees: With a team of over 8,000 passionate and committed employees, we form a diverse community that shares a common vision of excellence in customer service.

Our Commitment
Quality and Growth: We are proud of our impressive growth rate of 8.5%, demonstrating our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to raise their level of excellence in customer relationship management.
 

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

You will be responsible for managing and improving the performance of a team dedicated to selling Loan Insurance. Your main mission will be to help manage the activity, support the skill development of advisors, and ensure the achievement of commercial and quality objectives for the project.

Your main responsibilities include:

Manage, lead, and support a team of sales advisors.
Manage individual and team performance (sales, quality, productivity).
Implement action plans to meet and exceed objectives.
Provide regular coaching, call monitoring, and skill development for the teams.
Track performance indicators and produce activity reports.
Ensure compliance with project procedures, scripts, and quality standards.
Participate in the recruitment and onboarding of new employees.
Maintain a positive and results-oriented team dynamic.

Required profile :

Profile Sought:

Excellent spoken and written French.
Proven experience in team management in a customer contact center.
Experience in insurance (ideally Loan Insurance) is highly desirable.
Leadership, organizational skills, and a results-driven mindset.
Ability to analyze performance and implement corrective actions.
Very good interpersonal skills and ability to motivate teams.

Expected Qualities:

Clear & reassuring communication: adapt your speech to the expectations of the general public.
Organization & responsiveness: efficiently manage calls and customer files.
Customer focus: identify needs and offer the best solutions.
Enjoys challenges: motivated to meet and exceed set goals.
Social benefits and others
Social benefits and others
By joining our team, you benefit from a stable, motivating, and enriching work environment, with many concrete advantages:
Permanent contract (CDI) from the start of employment.
Training on our tools and processes.
Attractive salary package: fixed salary + bonus based on objectives.
Full social coverage: CNSS + AMO.
Access to numerous partnerships (food, leisure, shopping, well-being...) with exclusive discounts reserved for our employees.
Dynamic environment fostering internal career growth.

Working Hours

44 hours per week.
Salary
Attractive salary package.

Head office address :

Desired personality traits :

Creativity Flexibility Need for reflection Team work