Superviseur TPE (H/F) - Rabat

Company :

With over 30 years of expertise, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 260 branches and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project leaders and micro-entrepreneurs excluded from traditional financing channels by offering them diversified, local, adapted, and innovative products and services.

The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other.
• Ethics: The foundation of our conduct.
• Responsibility: A sense of duty at the heart of our mission.

Join us soon, give your career a boost! What we offer you: 

• A fair career development policy focused on skills with personalized support.
• Tailor-made training to develop your skills, whether at our "Talent Academy" center, on our E-learning Platform, or through recognized excellent partners.
• A fair and competitive compensation policy, focused on individual and collective performance.
• Multi-dimensional social coverage protecting against life's uncertainties and ensuring your future and that of your children.
• A friendly and stimulating work environment focused on recognizing initiative. 

Discover the testimony of Ali Waâli, Director of Human Capital at the Arrawaj Foundation in Challenge Maroc magazine by clicking here: https://bit.ly/42DX8OY

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

Job Mission: 

• Lead the teams involved in VSE operations, primarily the VSE CP (Client Partners), by supporting them in conducting activities in accordance with the rules and procedures of the Arrawaj Foundation, and by ensuring the necessary training for their skill development.

Main Activities: 

• Provide support to VSE CP in their learning, focusing on intensive field follow-up during prospecting campaigns and client visits for loan analysis.
• Actively contribute to the development and management of the VSE CP team's portfolio development plan, in close collaboration with the VSE manager, to achieve set objectives.
• Participate in designing prospecting plans with the VSE CP and ensure rigorous follow-up of commercial actions, ensuring their proper execution and the achievement of expected results.
• Proactively coordinate with the RGA (Agency Managers) and CA (Account Managers) of the concerned branches to optimize prospecting actions, field visits, credit committee organization, and the disbursement process.
• Provide operational support to VSE CP in debt collection management, in accordance with established procedures, especially during the startup phase.
• Act as the main liaison between the VSE manager and the field, regularly relaying suggestions for improving products, processes, and procedures, based on field observations and feedback.
• Collaborate with VSE Analysts to identify recurring omissions and errors in files, and propose concrete solutions to improve the quality of analyses and processes.
• Regularly assess the skill level of team members to identify specific needs and propose targeted development actions tailored to each profile.
• Supervise the onboarding of new VSE recruits, providing personalized support and facilitating their adoption of the methods and tools necessary for their success.
• Support Account Managers (CA) and Agency Management Managers (RGA) in strengthening their skills, particularly in analyzing and making decisions on VSE files.
• Proactively propose improvements to training programs, templates, and any other support or process related to VSE activity, considering field feedback and sector evolution.

Required profile :

• Bachelor's degree / Master's degree, graduated from a university or business school.
• Minimum of 3 years in field team leadership roles.
• Excellent oral and written communication skills, enabling effective information sharing and smooth coordination with the team and clients.
• Motivating spirit and ability to inspire, support, and accompany team members in their development.
• Active listening to the needs of the team and clients, fostering a collaborative and responsive environment.
• Proactive willingness to learn and ability to adapt to sector changes.
• Good understanding of economic activities, both formal and informal, in various sectors in Morocco.
• Commercial mindset, focused on customer satisfaction and achieving objectives.
• Strong analytical skills to evaluate files, make relevant decisions, and propose improvements.

Head office address :

Desired personality traits :

Will to persuade Conventional Flexibility Involvement at work