IT Networks Supervisor (M/F) - Casablanca

Company :

Where technology meets impact.

Orange Maroc is not just a telecom operator.
We are a major technological player connecting 18.8 million customers, deploying high-speed internet infrastructure, and accelerating the digital transformation of the Kingdom.

5G. Data. AI. Cybersecurity. Orange Money. Business digitalization.

Since 1999, we have been building a model that combines innovation, performance, and responsibility. Deeply rooted in Morocco, powered by the strength of an international Group, we evolve quickly and where we evolve our ecosystem with us.

Certified GEEIS, Sports Employer Label, elected Customer Service of the Year for the 9th consecutive year, we place the employee experience at the heart of our strategy. But what truly defines us are the women and men of Orange Maroc, 1,300 committed individuals who transform ambition into reality every day.
 

Company culture :

Orange Maroc operates within a corporate culture that strongly combines collaboration and performance, with both dimensions playing an equally important role. The company values teamwork, trust, employee support and collective success, while also encouraging ambition, achievement and a strong results-oriented mindset. This culture is complemented by an innovative approach that promotes agility and adaptability in a constantly evolving environment. Greater emphasis is placed on people and performance than on formal processes, creating a work environment that is collaborative, demanding and stimulating.

Job :

• Ensure real-time supervision of IT infrastructure, applications, and services to guarantee their availability and performance.
• Manage IT production activities, job scheduling, and critical operations monitoring.
• Handle incidents, alerts, and escalations while ensuring compliance with SLAs and KPIs.
• Lead and support the IT supervision team, ensuring skill development and 24/7 operational organization.
• Implement and optimize monitoring, automation, and supervision tools.
• Analyze incidents, conduct root cause analyses (RCA), and propose corrective and preventive actions.
• Coordinate with technical teams, business units, and service providers to ensure service continuity.
• Participate in continuous improvement projects, automation, and deployment of new supervision solutions.
• Produce performance, availability, and incident tracking reports for management.
• Guarantee service quality and contribute to the continuous improvement of information system resilience.

Required profile :

• Bachelor's degree (Bac +4/5) in Networks and Telecommunications, Computer Science, or equivalent.
• 5 years of experience in network supervision, NOC operations, or IT environment.
• Desired certifications: ITIL, Cisco CCNP, or equivalent.

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition