Field Supervisor - Marrakech

Company :

Smollan is a multinational company working in the fields of sales, marketing, data technology, and e-commerce services. The company is present on five continents, in more than 60 countries, with a staff exceeding 84,000 employees. Throughout its 90 years of existence, Smollan has become a pivot point where retailers, brands, and consumers meet. 

We influence the choice, timing, and location where shoppers navigate and buy across multiple touchpoints, serving more than 80% of the world's most popular brands, Smollan covers over 900,000 points of sale.

Smollan started as a service company in 1931 and continued to expand its range of services by developing partnerships with key global strategic players. Thanks to its commitment, network, and expertise, Smollan has succeeded in developing a strong presence on the African continent in more than 15 countries. The company began its operations in Morocco in 2018 with market leaders in fast-moving consumer goods, and has continued to develop its portfolio since then by providing sales, merchandising, and activation services.

Smollan operates within the retail ecosystem with the aim of transforming lives by creating a diverse and sustainable business that connects people, brands, and opportunities through planning, execution, monitoring, and reporting of smart commerce solutions, both in-store and online.

We operate in a very complex and dynamic business environment where company boundaries and customer demands change from day to day. Customers tend to become more demanding, more expressive, and less patient. Therefore, we generally try to design our customized solutions and operational models to play the role of an intermediary between strategy and operational performance indicators.

Contact us at www.smollan.com

Company culture :

Smollan Morocco operates within a predominantly collaborative culture, where people, trust and employee well-being are at the heart of the organization. A close management style promotes support, accountability and strong team cohesion. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, agility and experimentation. A performance-oriented mindset and structured processes further support operational efficiency and goal achievement, creating a balanced and engaging work environment.

Job :

Job Summary:

Ensure effective management of merchandising execution and client relationship and product management at store level, including the achievement of KPIs within a given territory.

In addition, ensure effective staff management to achieve maximum product availability at all times and at the lowest cost.

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Key Responsibilities and Expected Results:

Operational Management:

• Communicate and ensure the team understands store KPIs.
• Oversee the execution and achievement of agreed store KPIs
• Coordinate with store managers to overcome store challenges concerning store KPIs
• Ensure execution of the 6Ps at store level
• Follow stated stock management guidelines
• Oversee shelf health management, i.e., stock replenishment, facings, planogram integrity.
• Ensure planogram implementation and monitoring at store level
• Ensure effective implementation of promotional activities
• Oversee in-store activation and permanent promoter execution in line with agreed plans.
• Provide feedback on all field-related customer/product points.
• Continuously monitor and evaluate merchandising objectives to ensure they are met.
• Ensure merchandising excellence through Smollan's best working methods
• Conduct client-specific audits in stores
• Continuously compare and optimize merchandising execution processes against best practices.
• Provide regular feedback to the line manager

Account Management:

• Partner with distributors, account managers, and other partners to meet and exceed merchandising objectives.
• Respond to and follow up on all client queries and issues
• Stay informed about the market and competitors
• Adhere to client and company performance standards
• Escalate any unresolved issues to the relevant line manager.
• Organize quarterly business review sessions with the client to identify growth opportunities.

Operational Excellence:

• Submit daily and weekly reports regarding Joint Business Plans (JBPs) to line managers/clients.
• Maintain excellent relationships/contacts with various stakeholders
• Document and manage expenses
• Ensure management of Smollan assets, including HHT devices
• Ensure adherence to rules established between your team and the distributor
• Implement and maintain merchandising operational excellence, policies, and procedures, including standard operating procedures.
• Develop detailed route plans, including the design of your team's call cycles / PJP and timely communication of changes to call cycles / PJPs.
• Develop and maintain a relevant database of your team's clients
• Ensure accurate information is captured and subject to quality control, take corrective action where necessary.
• Stay up-to-date with new developments in the industry and communicate them to your team and line manager.
• Agree on expected results, scope, and deadlines with line managers.

Required profile :

Experience: 2 to 3 years or more of experience in the FMCG sector as a Sales Representative
 

Knowledge, Skills, and Abilities:

• Merchandising Management
• People Management

Administrative Skills

• Customer Service Skills
• Communication Skills (Verbal and Written)

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Flexibility Ambition Organization