LEVEL 2 SUPPORT Microsoft 365 - Rabat
IT / Electronics - Secteur IT (Information Technology)
- Junior (1 to 3 years) - Mid Level (3 to 5 years)
- Rabat and region - Morocco
- Master or PhD Minimum - Engineering School - Master
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
- Permanent contract
- Teleworking : Hybrid
Company :
BTECHNOLOGIE is a premium center of excellence serving Bouygues Telecom, a subsidiary of the Accenture group, aiming to increase its delivery capacity, improve the quality perceived by its end customers, and support technological growth with a view to decarbonized economy. Today, the center has over 500 talents and aims to reach 1000 talents by 2026.
Want new career prospects?
We invite you to join our center of excellence in Rabat, where you will participate in large-scale projects with a long-term vision. Every day is an opportunity to take on new challenges and help shape the future of technology. Together, we are building an innovative future, powered by your talent and our passion for excellence. By joining our team, you will be recognized as an internal employee of Bouygues Telecom, a major player in telecommunications.
Our strengths at BTechnologie:
•Benefit from personalized support from your first day with our Onboarding team and your future Manager (welcome at our premises in Rabat, onboarding day, friendly breakfast).
•Develop your technical, functional, or management skills, thanks to Accenture's training catalogs and with the help of our Practice Managers and their communities.
•Advance your career thanks to our mobility policy.
Company culture :
BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.
Job :
Your Missions:
- Handle complex incidents and requests related to Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD, Power Platform
- Ensure escalation to level 3 or specialized teams if necessary.
- Analyze root causes, propose corrective action plans, and implement sustainable solutions.
- Write procedures for Level 1 Support
- Track and update tickets in the Bynow tool
- Monitor MCO indicators
- Strictly adhere to security rules
- Take an interest in M365 services and follow Microsoft announcements in the Message Center
- PowerShell scripting
Required profile :
Profile Sought:
- Exchange Online: Mailboxes, delegations, mail flows, Transport Rules, header analysis, Dkim/Dmarc/SPF protocols, Tracking Logs
- Teams: team management, policies, meetings, telephony
- Sharepoint Online: sites, permissions..
- OneDrive
- Azure Ad: Accounts, groups, PIM, Conditional Access, MFA
- On-Premise AD and Exchange server environment
- PowerShell (Exchange, Teams, Graph, Ad Modules)
- Network knowledge
Microsoft certifications will be an additional asset.
Head office address :
Rabat
Desired personality traits :
Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition
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