Bilingual French-English Team Manager - Rabat

Company :

With 20 years of experience in call centers, offshoring, and customer relationship management. Marketing Call Center is a service company with over 500 experienced employees who manage complex, high-value services daily for Moroccan, French, and European clients. We provide our prestigious clients with quality service every day.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

We are looking for a bilingual (French-English) Team Manager to lead our dynamic team within our company. If you are a leader driven by operational excellence and you master French and English perfectly, this opportunity is for you!
- Supervise and coach a high-performing team, ensuring the achievement of set goals.
- Ensure continuous training and professional development of team members.
- Collaborate with other departments to ensure effective communication.
- Manage schedules and ensure the quality of customer service.

Required profile :

Full bilingualism (French and English) spoken and written.
Proven experience as a Team Manager, ideally in a call center environment.
Excellent leadership, problem-solving, and decision-making skills.
Ability to motivate and inspire a team towards achieving goals.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work