TEAM Manager for OTC France market (On-site)
- Rabat

Company :

HCLTech is a global technology company, home to more than 223 000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8B. To learn how we can supercharge progress for you, visit hcltech.com.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit hcltech.com/careers.

HCLTech 's Global Delivery center in Morocco was launched in 2022, currently developing our tech presence in Sala Al Jadida (Technopolis Rabat Shore).

HCLTech received "Feel Good" 2024 label at the 2024 Employer Brand ceremony for having a transparent communication around their corporate culture.

Company culture :

HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.

Job :

Purpose of the role and expected results:

The main objective of OTC Senior Lead is to drive operational excellence within OTC teams (Billing, Contract management, Dispute management, Master data, Cash collection teams) referring to achieving best possible outcome of activities, but equally developing strong expertise among team members and autonomous team players who are able to take critical decisions and actions to secure business consistency. Position holder will be key player in bringing forward a meaningful communication within the Team, with the Operations managers and Regional Track lead, on any topics related to business goals and objectives, strategic initiatives, individual and group contribution, and development. This is a hands-on operations management position with deep process knowledge and execution is required.

  Key components of success will include:
• Operational excellence - Ensure that SLA's, plans, targets, outlooks are tracked and met
• Communication & Influencing - the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally; provide and receive feedback and plan accordingly future initiatives
• Leadership and employee engagement
• Robust management & escalation process handling
• Reliable escalation point with strong and adequate advises on correct process understanding and application
• Resilience under pressure and ability to quickly adapt to unforeseen work demands
 

Required profile :

Who could be right for the job?
• Applicants demonstrating ability to analyse and recommend on problem resolution and to assist in taking decisions with major impact on business operations, revenue, profit, and client satisfaction
• Tactical thinkers and planners
• Experienced managers with ability to lead, motivate and inspire others to excel and deliver high standards of performance for the business
• Candidates showing Creativity and Innovation - The ability to challenge current ways of doing things, Individuals demonstrating expertise in assessing issues, defining causes, and prioritizing/executing solutions, anticipate risks
• Individuals with strong organizational abilities and well-structured in the daily routine

Skills critical for the success in this role
• Demonstrable leadership
• Strong analytical skills
• Ability to work on own initiative
• Strong communication skills
• Planning, organizing, executing and controlling skills
• Excellent performance management abilities
• Build on business, teams and individuals development programs
• Fluency in French and English
• Relevant education or/and demonstrable experience for the role

Head office address :

Desired personality traits :

Extraversion Will to persuade Rationalism Flexibility Involvement at work