Level 2 Support Technician for Office Systems - Rabat

Company :

BTECHNOLOGIE is a premium center of excellence serving Bouygues Telecom, a subsidiary of the Accenture group, aiming to increase its delivery capacity, improve the quality perceived by its end customers, and support technological growth with a view to a decarbonized economy. Today, the center has over 500 talents and aims to reach 1000 talents by 2026.

Want new career perspectives?

We invite you to join our center of excellence in Rabat, where you will participate in large-scale projects with a long-term vision. Every day is an opportunity to take on new challenges and help shape the future of technology. Together, we are building an innovative future, powered by your talent and our passion for excellence. By joining our team, you will be recognized as an internal employee of Bouygues Telecom, a major player in telecommunications.

Our strengths at BTechnologie:
•Benefit from personalized support from your first day by our Onboarding team and your future Manager (welcome to our premises in Rabat, onboarding day, friendly breakfast).
•Develop your technical, functional, or management skills, thanks to Accenture's training catalogs and with the help of our Practice Managers and their communities.
•Advance your career through our mobility policy.

Company culture :

BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.

Job :

Main activities:

• Take charge of Level 2 incidents and requests on Windows and MacOS environments.
• Ensure the administration and support of Microsoft 365 solutions.
• Manage application deployments and workstation administration via SCCM and Intune.
• Participate in the analysis, diagnosis, and resolution of complex incidents.
• Ensure ticket follow-up and escalation to specialized teams when necessary.
• Contribute to task automation and continuous service improvement.
• Write and maintain technical documentation.

Required profile :

Profile sought:

• Good mastery of Windows and Microsoft 365 environments.
• Knowledge of SCCM, Intune, and Azure AD solutions.
• Proficiency in PowerShell.
• Knowledge of MacOS environments and Jamf Pro is appreciated.
• Experience with virtualized environments (Citrix, VMware, Nutanix) is an asset.
• Analytical and problem-solving skills.
• Rigor and autonomy.
• Team spirit and sense of service.
• Good interpersonal skills and communication ability.
• Ability to work in complex technical environments.

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition