Turkish-speaking help desk technicians - Sala Al Jadida (H/F) - Sala Al Jadida

Company :

Econocom is a European services group, specializing for over 25 years in the management of IT and telecommunications resources for businesses.

Econocom's services include operational services (outsourcing, maintenance, and consulting), IT product and solution procurement, telecom services, financing, and asset management.

The Rabat center (Morocco), the operational center for the European Remote Services Center of Econocom's Services activity, aims to provide effective customer support to existing clients and contribute to acquiring new ones.

Company culture :

Econocom Morocco operates within a culture primarily focused on collaboration, placing people, trust and quality relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within cohesive teams. This dynamic is reinforced by a competitive dimension, supporting ambition, performance and results orientation. It is also grounded in a structured organizational culture ensuring process rigor and reliability, while integrating an innovation component that promotes adaptability and initiative.

Job :

Position: Turkish-speaking Technical Service Desk

Your main tasks as a Service Desk Technician:

• Resolve the client's technical incidents.
• Handle user requests (Calls + Emails).
• Maintain communication between different support levels.
• Contribute to the continuous improvement of the service and comply with contractual commitments and the group's security rules.

Required profile :

 Profile sought:

• Education level: Bac+2/3 in IT / Networks.
• Professional experience level: Experience in a similar role is highly desirable.
• You are also bilingual (Turkish/English or Turkish/French).

Behavioral Skills:

• Customer and Service Orientation, Autonomy & ability to manage stress.

Technical Skills:

• General skills in customer relationship management.
• Ability to detect, handle, and resolve Level 1 technical incidents.
• Windows 8 & 10.
• MS Office Suite,
• Perspectives

Location: Technopolis (Sala Al Jadida) 

Head office address :

Desired personality traits :

Search for new things / novelty Ambition Need for reflection Need for autonomy Involvement at work