Telephone Advisor - Casablanca

Company :

With its universal banking model, its pan-African dimension, the complementarity of its businesses and its strong expertise, the Attijariwafa bank group is a key player in the financial sector in Morocco and Africa.

Attijariwafa bank has, for over a century, reinvented itself by diversifying its businesses, renewing its offers, and adapting its organizations to meet its ambition of becoming the leading relationship bank.

The Attijariwafa bank Group today supports nearly 12 million individual, professional, business, and institutional clients and mobilizes 22,000 employees in 27 countries in Africa, Europe, and the Middle East.

As the leading financier of the national economy, the top collector of savings, and the main player in electronic payments in Morocco, the Attijariwafa bank Group's various performances confirm its strategic choices and position it as the undisputed leader in the national banking and financial sector.

The Group is a leading banking and financial player in the region and has the largest branch network in Africa with over 7417 bank branches.
 

Company culture :

Attijariwafa bank operates within a predominantly collaborative culture, placing people, trust, and teamwork at the heart of its organization. The bank promotes close and supportive management, fostering accountability, development, and strong professional relationships. This human-centered approach is balanced by a strong performance-driven mindset, emphasizing ambition, continuous improvement, and customer focus. It also embraces innovation, supported by structured processes that ensure reliability, efficiency, and operational excellence.

Job :

Maintain a quality relationship with bank clients by phone, handle their requests, and provide appropriate answers/solutions to their needs in terms of advice and product offers.
Your tasks will be as follows:

• Handle client requests,
• Advise and inform clients / prospects about current offers,
• Promote and sell bank products and services by phone,
• Update and enrich client data,
• Initiate client complaints,
• Ensure compliance with quality standards and banking procedures.

Required profile :

A born salesperson, with a Bachelor's degree (ideally in Marketing, Sales Techniques, Economics and Management, Commerce, or Commercial Management...)

• You have some initial experience, ideally as a telephone advisor in a Call Center. Beginners are accepted with training provided.
• You are fluent in French and English
• You are dynamic and enjoy a challenge

Required skills:

Know-how:

• Organizational skills,
• Analytical and synthesis skills,
• Client focus,
• Results orientation,
• Learning and assimilation ability,
• Influence and persuasion.

Soft skills:

• Active listening,
• Responsiveness,
• Communication,
• Adaptability,
• Emotional intelligence,
• Stress resistance,
• Interpersonal skills. 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization