German-speaking and English-speaking Customer Service Representatives (German/English) - Casablanca
Call Centers professions - Secteur Call Center - Offshoring / Nearshoring
- Junior (1 to 3 years)
- 5 job(s) in Casablanca and region - Morocco
- High school diploma Minimum - High School Graduation
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Permanent contract
- Teleworking : No
Company :
Founded in 2003, the OUTSOURCIA group is a company that specializes in outsourcing services: remote customer relationship management, multi-service, multi-lingual, and multi-channel (call centers, email management, chat solutions, telemarketing, and customer relations on social networks), Back Office Business Process Outsourcing (BPO), digital services (development of specific applications, web or mobile, digital communication, and Community Management), and studies.
To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with well-known clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.
To learn more, visit www.outsourcia.com
Company culture :
Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.
Job :
Do you speak fluent German and English and enjoy customer contact? Then you are exactly right with us!
Your tasks:
Taking incoming customer calls
Analyzing customer requests and providing suitable solutions
Ensuring high service quality and customer satisfaction
Professional and friendly handling of all concerns
Required profile :
- Very good German and English skills, both written and spoken
- Strong communication and listening skills
- First experience in customer service is a plus
- Confident use of common IT tools
Head office address :
217 boulevard d'Anfa 2000 Casablanca
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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