French-speaking Tele technicians – Customer support for a global printer brand - rabat

Company :

Sitel Group officially becomes Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the top 750 international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX.

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

We are recruiting French-speaking technical support agents to join a dynamic call center project.
Tasks:
• Provide technical assistance to customers
• Diagnose and resolve problems (level 1 / 2)
• Ensure a quality customer experience
• Track requests using internal tools

Required profile :

• Excellent command of French (spoken and written)
• Good communication skills and sense of service
• Basic knowledge of computers and technical support
• Ability to work in a team and manage stress

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Need for action Team work