We are hiring: Customer Advisor (m/f/d) – German C1 - Casablanca

Company :

Founded in 2003, the OUTSOURCIA group is a player specialized in outsourcing professions: remote customer relationship management, multi-service, multilingual, and multichannel (call centers, email management, chat solutions, telemarketing, and customer relations on social networks), Back Office outsourcing (BPO), digital services (development of specific applications, web or mobile, digital communication and Community Management), and studies.

To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

To learn more, visit www.outsourcia.com

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

We are hiring: Customer Advisor (m/f/d) – German C1+ | Casablanca

Do you speak fluent German (at least C1) and love interacting with people? Then you're in the right place with us!

Location: Casablanca
Area: Customer Service (Inbound – E-Commerce)

Your tasks:
Handling incoming customer inquiries (phone / E-Commerce)
Advising and supporting customers with orders, deliveries, and products
Ensuring high customer satisfaction
Professional and friendly communication in daily customer contact
 

Required profile :

• Your profile:
  Very good German skills (at least C1) – Certificate required
  Strong communication skills and a distinct customer focus
  Enjoy interacting with customers and teamwork
  Entry-level candidates are also very welcome!
  What we offer you:
  Dynamic, young, and motivated team
  Pleasant working environment in Casablanca
  Training and development opportunities
  Attractive benefits and real career prospects
• Ready for the next step? Apply now and become part of our team!

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization