In my work, I'm on the phone with customers every day. Sometimes I deal with difficult customers who can be aggressive and rude. After many unpleasant calls, I sometimes struggle to stay calm and polite. How can I ... | Suite de l'article

•Horizons Maroc Forum on December 1•40 major Moroccan companies and 1,500 visitors expectedReturning home after years of studying abroad often leads to confusion and hesitation about the future. The Horizons Maroc ... | Suite de l'article

Becoming an Influential Leader What makes others appreciate us, love us, and confide in us? When they talk to us, how do we listen? With both ears, or with our eyes and a third ear (our heart)? How do we act in their ... | Suite de l'article

In a company, the welcome booklet is the first sign given to the new employee of the link that connects him to the company, whether he is hired as a permanent employee, temporary employee or as a temporary worker. ... | Suite de l'article

It’s well known that any marketer’s goals are to convert prospects and retain customers by riding the wave of Customer Relationship Management.The diagram below shows the cycle that must be accomplished (in a more or ... | Suite de l'article

Will a new airline soon be born in Morocco? Or should we say that a new subsidiary will be created by the national company, Royal Air Maroc, next June? The information was confirmed this Sunday, January 18, 2009, by the ... | Suite de l'article

Conflicts are unavoidable when people live or work together. The causes can almost always be found in the "emotional logic" (see the author's book www.emotionelelogica.be, Dutch site) that we use. We look at the world, ... | Suite de l'article

Text: Due to mergers and restructuring, workers experience daily stress. Added to this is the demand for performance in a context strongly marked by profitability. Therefore, they must be mobilized...Often, managers ... | Suite de l'article

Text: "Didn't you hear? Michel just announced he's leaving for a competitor! They must have given him a golden parachute; it's the only explanation for him leaving like that." What really happened for this executive to ... | Suite de l'article

Is it possible for you to take care of...? This sentence often heralds something disastrous. Delegating is much more than just transferring a task to a colleague. It is an action by which you give a feasible mission ... | Suite de l'article