Rabat - Energy Customer Advisor | Outbound Calls - Permanent Contract - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that improve customer experience.

Our impact:

In 8 countries, our global network of 18 production sites allows us to quickly meet the needs of our clients worldwide.
Dedicated employees: With a team of over 8000 passionate and committed employees, we form a diverse community sharing a common vision of excellence in customer service.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to improve their customer relationship management.

At ADM Value, stability and growth go hand in hand:

• All our production positions are permanent contracts (CDI),
• Paid initial training from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport bonus, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and personal growth.
• Looking for a stable, dynamic, and forward-looking environment? ADM Value opens its doors to you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

As part of our business development, we are hiring Customer Advisors to help our clients with their processes and complete them.

You will primarily make outbound calls to finalize or unblock subscriptions that have already started, while also identifying opportunities to offer additional services tailored to customer needs.

• Make outbound calls to finalize or unblock existing subscriptions.
• Follow up on files currently being processed.
• Contact customers to help them complete their subscription.
• Identify customer needs and offer suitable additional services.
• Ensure quality of communication and service throughout the customer relationship.
• Meet the set activity goals.

Required profile :

Very good speaking ability and excellent oral communication skills.

Good active listening skills.

Dynamic and comfortable with phone communication.

Good interpersonal skills and customer service orientation.

Ability to argue and propose suitable services.

Comfortable with goals and activity tracking.

Not open to students.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization