Search Criteria
- Experience :
Mid Level (3 to 5 years) - Position :
Call Centers professions
Emploi - Afrique
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Senior Real Time Analyst - Night Shift | Rabat (Morocco)
5Publication : From 07/07/2026 to 07/09/2026
Foundever is looking for a Senior Real Time Analyst for night shifts. The role involves monitoring service levels and operational performance in real time, optimizing resource allocation, and adjusting staffing as needed. Candidates must have strong analytical skills, experience in workforce management, and excellent command of French and English.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Associate (AA, AS)
- Type of contract proposed : Permanent contract - Télétravail : No
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Call Center Reporting and Planning Officer | Rabat (Morocco)
4Publication : From 06/07/2026 to 06/09/2026 | Proposed positions: 1
AXA Services Maroc is looking for a Reporting and Planning Officer for its call center in Rabat. You will be responsible for monitoring indicators, managing performance bonuses and challenges, and participating in cross-functional projects. Experience in customer relationship management and activity steering is required.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Associate (AA, AS)
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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Senior Innovation & Artificial Intelligence Project Manager - Permanent Contract - Rabat
3
| Rabat (Morocco)Publication : From 01/07/2026 to 01/09/2026 | Proposed positions: 1
Senior Innovation & AI Project Manager in Rabat (Permanent Contract). Lead AI projects to transform contact centers in Morocco, Senegal, and Spain. The role focuses on strategy, project management, client and team support, requiring 5-10 years of experience in contact centers or digital/AI transformation. Expertise in AI technologies, leadership, and excellent communication skills are essential.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years) - Senior (5 to 10 years)
- Level of study required : Associate (AA, AS)
- Type of contract proposed : Permanent contract - Télétravail : No
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Bilingual Back Office (M/F) | Casablanca (Morocco)
5Publication : From 16/06/2026 to 16/08/2026 | Proposed positions: 2
We are looking for a Bilingual Back Office (M/F) for our company MCS, a world leader in air conditioning. Your tasks will include processing customer orders, managing complaints, and coordinating between teams. Profile: Associate's or Bachelor's degree with previous experience, proficient in French and English, with excellent interpersonal and organizational skills.
- Sector of activity : Call Center
- Position : Call Centers professions
- Experience required : Mid Level (3 to 5 years)
- Level of study required : Associate (AA, AS)
- Type of contract proposed : Permanent contract - Télétravail : Hybrid
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