The ability to use the right phrasing and tone is a major professional asset. Here's how to get your messages across tactfully."Me, me, me. For an hour, he only talked about himself and his accomplishments!" fumes ... | Suite de l'article

First take care of your employees to better serve your customers? This is the revolution that the head of the 4th largest Indian IT services company has been leading for 5 years. In this context, he explains, among other ... | Suite de l'article

Encouraging initiative and developing creativity within a team isn't something you can just decree. It involves creating a conducive environment and new management habits. Here are some ways to do it:You might solicit ... | Suite de l'article

The mistake is often to evaluate an employee instead of their work. For it to be effective, an evaluation system must evolve. A relevant system is one whose criteria are accepted by all.As at the beginning of each year, ... | Suite de l'article

Each employee is rated by a committee made up of managers from different departments. A method widely used by Anglo-Saxon companies. A person is evaluated based on their overall skills and ranked against colleagues whose ... | Suite de l'article

More and more companies and recruiting firms are integrating professional assessment tools in addition to interviews each month.This trend is explained by the fact that the proposed assessment tools are more precise and ... | Suite de l'article

Team or individual support systems allow managers to become aware of their own resources and to have confidence in the abilities of their collaborators.Placing human capital at the heart of a company's strategy is a ... | Suite de l'article

Some managers hesitate to change their plans for fear of losing credibility. However, with skill, a U-turn can be very well received.Why is it so difficult to reverse a decision? While admitting and correcting mistakes ... | Suite de l'article

Delegation means entrusting a person with the achievement of a goal and the responsibilities it entails. It's not about distributing tasks, which is simply giving someone a job to do. Motivation and autonomy are the ... | Suite de l'article

Criticism and reminders must be based on facts and arguments discussed with the employee in question. Feel free to give compliments, but objectively so that they are credible. Criticism, warnings, attacks, but ... | Suite de l'article