Call Centers: Coriolis Steps Up a Gear
8 January 2009
Read by 1447 persons
The call center sector in Tunisia currently employs around 15,000 people spread across 175 call centers. These aren't just concentrated in Greater Tunis; they're located throughout the country, in both coastal and inland cities. Coriolis, a foreign company managing these centers, plans to increase its workforce with teleoperators for commercial and technical support, customer subscription management, loyalty programs, and debt recovery.
Tunis - Le Quotidien
Over the past ten years, the call center sector in Europe has seen unprecedented growth due to constantly increasing demand. However, this growth is insignificant compared to the sector's development in countries like Tunisia. A favorable environment of growing investment and technological advancements, a young, French-speaking, educated workforce at a highly competitive cost, and clear political support have allowed Tunisia to significantly emerge in the French market for remote customer relationship management. For French companies, Tunisia has become a prime destination for relocating their call centers. Among them is the Coriolis Group.
A pioneer in mobile communications, the French group Coriolis, founded in 1989 by Pierre Bontemps, employs 1200 people. It manages 50,000 business clients and over 5,000,000 individual customers. Coriolis Service offers a complete range of marketing/sales value chain services (consulting, telemarketing, teleservices) onshore/offshore with over 1200 positions.
Coriolis has 16 years of experience in call centers. The first center opened in Nanterre in 1992 to manage business clients (100 positions), the second in Puteaux to optimize management of individual customers (200 positions, telephone support and debt recovery), the third in 1999 in Amiens for major clients (450 positions), and the fourth in 2006 in Corrèze (120 positions). Finally, at the end of 2007, Coriolis opened its fifth site in Tunisia (450 positions).
With this infrastructure and the success of its approach, it was only natural for Coriolis, a mobile phone service marketing company, to consider strengthening its workforce. In fact, it has just announced the recruitment of 200 people on permanent contracts for its call centers. These new teleoperators will be involved in commercial and technical support, customer subscription management, loyalty programs, and debt recovery.
Coriolis Service, which received the "Social Responsibility" Label in the category "Externalized Customer Relations Centers", awarded by the ALRS (Association of the Social Responsibility Label for Customer Relations) for all its call centers in June 2008, continues its philosophy based primarily on the development of human resources, its most valuable asset.
Manoubi AKROUT
Posted online January 8, 2009
tunisia-today.com
Tunis - Le Quotidien
Over the past ten years, the call center sector in Europe has seen unprecedented growth due to constantly increasing demand. However, this growth is insignificant compared to the sector's development in countries like Tunisia. A favorable environment of growing investment and technological advancements, a young, French-speaking, educated workforce at a highly competitive cost, and clear political support have allowed Tunisia to significantly emerge in the French market for remote customer relationship management. For French companies, Tunisia has become a prime destination for relocating their call centers. Among them is the Coriolis Group.
A pioneer in mobile communications, the French group Coriolis, founded in 1989 by Pierre Bontemps, employs 1200 people. It manages 50,000 business clients and over 5,000,000 individual customers. Coriolis Service offers a complete range of marketing/sales value chain services (consulting, telemarketing, teleservices) onshore/offshore with over 1200 positions.
Coriolis has 16 years of experience in call centers. The first center opened in Nanterre in 1992 to manage business clients (100 positions), the second in Puteaux to optimize management of individual customers (200 positions, telephone support and debt recovery), the third in 1999 in Amiens for major clients (450 positions), and the fourth in 2006 in Corrèze (120 positions). Finally, at the end of 2007, Coriolis opened its fifth site in Tunisia (450 positions).
With this infrastructure and the success of its approach, it was only natural for Coriolis, a mobile phone service marketing company, to consider strengthening its workforce. In fact, it has just announced the recruitment of 200 people on permanent contracts for its call centers. These new teleoperators will be involved in commercial and technical support, customer subscription management, loyalty programs, and debt recovery.
Coriolis Service, which received the "Social Responsibility" Label in the category "Externalized Customer Relations Centers", awarded by the ALRS (Association of the Social Responsibility Label for Customer Relations) for all its call centers in June 2008, continues its philosophy based primarily on the development of human resources, its most valuable asset.
Manoubi AKROUT
Posted online January 8, 2009
tunisia-today.com
