Title: Diversity and collective intelligence are real performance drivers: insights from Sara Leonard, Human Capital Director at AXA Services Morocco

In a constantly changing world of work, employee experience, inclusion, and skills development are becoming essential drivers for strengthening team engagement and sustainably supporting collective performance.

Sara Leonard, Director of Human Capital at AXA Services Morocco, discusses the company's strengths, her vision of the employee experience, and the levers put in place to enhance its attractiveness and well-being at work.

AXA Services Morocco is the customer relations expertise center in Morocco for companies of the AXA Group in France, notably AXA France, Direct Assurance, and AXA Assistance France, with activities also covering several European countries. Located in Rabat since 2004, the company now has over 5,000 employees spread across several sites in Rabat, Kenitra, and soon Fez. Over the years, AXA Services Maroc has established itself as a benchmark player thanks to a combination of business expertise, operational innovation, and relational excellence. The company also stands out for its strong corporate social responsibility approach, promoting diversity, equal opportunities, and a sustainable positive impact on its ecosystem. Its corporate culture is based on strong values: Customer First, which places listening, service quality, and anticipating needs at the heart of actions; integrity, based on transparency, ethics, and commitment; courage to innovate, which encourages agility, initiative, and business transformation; and One AXA, which values collective intelligence, teamwork, and diversity of profiles as performance drivers. This combination of values, human commitment, and operational excellence contributes today to the reputation of AXA Services Maroc in the market.

At AXA Services Maroc, people are at the heart of the management approach, with a desire to foster a culture of inclusion, fulfillment, and continuous development. The company supports its employees through structured integration paths, ongoing training programs, and internal mobility opportunities to develop skills and support professional growth. Autonomy, initiative, and responsibility are also encouraged so that everyone can contribute fully to projects and collective dynamics. The internal culture is based on closeness, listening, sharing, and transparency. Several initiatives are regularly deployed to strengthen cohesion, a sense of belonging, and collaboration between teams. Furthermore, AXA Services Maroc values the diversity of profiles and ensures equal opportunities, convinced that the richness of backgrounds is a true driver of innovation and sustainable performance. The company's ambition is to offer a lasting, motivating, and fulfilling employee experience, where everyone feels supported throughout their professional journey.

At AXA Services Maroc, employee engagement is considered a strategic pillar. The company is convinced that a stimulating and respectful work environment promotes individual fulfillment and collective performance. To this end, several measures have been put in place to offer working conditions adapted to the needs of the teams. The hybrid organization, combining remote work and on-site presence, notably promotes a better work-life balance. The company also offers comprehensive social benefits: health coverage; welfare plans; supplementary retirement; motivating bonuses; and specific parental support initiatives. Aware that its success relies above all on its talent, AXA Services Maroc invests heavily in skills development through paid integration programs from day one, continuous training, and internal mobility opportunities. Its partnerships with schools and universities also illustrate its commitment to professional integration and support for young talent. Finally, the company cultivates a dynamic, supportive, and committed culture through internal events, solidarity actions, and personalized support programs, sustainably enhancing the quality of work life and team engagement.

Discover the job openings at AXA Services Maroc.
Discover the corporate culture of AXA Services Maroc.