France prepares a plan against the relocation of call centers
16 August 2010
Read by 1402 persons
The French government is currently studying a plan to fight against the relocation of call centers. This plan will first affect call centers located in North Africa.
Bad times for the call center sector in Morocco. France, one of the countries that has been outsourcing its call centers to North Africa, particularly Morocco, in recent years, is preparing an anti-relocation plan. A plan that will certainly harm this sector on which the national economy relies. In this area, French companies employ 30,000 people in Morocco. With this new plan, which will be operational from the beginning of autumn, the French government wants to impose transparency on the location of call centers and will launch consultations with major companies in the sector. "What is shocking is that not only are you not told where the call center is located, but it is hidden from you, those who answer you are asked to change their name", to "make you believe that they are in France", said the Secretary of State for Employment, Laurent Wauquiez, on Monday, July 12, on RMC radio, as quoted by the AFP agency. "The goal is to end this hypocrisy and clearly show those who play the game and those who don't", he added. "My goal is for the order to be operational from the beginning of autumn", he added about this sector that hasn't taken off since 2004. Currently, French consumers do not know where the operators are located who answer their calls for commercial services or assistance provided by large companies, he added. "This is a serious issue, it represents 250,000 jobs in France", and "over the past five years, jobs abroad have increased tenfold", lamented Laurent Wauquiez.
For this anti-relocation plan for call centers, four avenues are being considered, according to the same source. First, there is the surtaxation of calls from centers abroad. Secondly, there is the question of financially supporting companies that do not relocate, for example, through tax breaks or hiring incentives. For the third avenue, the executive branch is considering making a code of conduct mandatory for public companies, whose call centers should be located in France. And finally, the fourth avenue concerns the publication of a list of companies using call centers abroad, which is not prohibited but which they are careful not to let their customers know. In Morocco, large French companies have accompanied the development of this sector. In 2009, the sector's turnover increased by 13% compared to 2008, reaching nearly 3.3 billion dirhams. The first five months of 2010 saw a significant jump. The country has exceeded 200 active call centers. Similarly, for the current year, the sector was planning the creation of new call centers throughout the Kingdom. The French plan will certainly change the evolution of this sector.
Kawtar Tali
Published on July 14, 2010
Posted online on August 16, 2010
Aujourdhui.ma
Bad times for the call center sector in Morocco. France, one of the countries that has been outsourcing its call centers to North Africa, particularly Morocco, in recent years, is preparing an anti-relocation plan. A plan that will certainly harm this sector on which the national economy relies. In this area, French companies employ 30,000 people in Morocco. With this new plan, which will be operational from the beginning of autumn, the French government wants to impose transparency on the location of call centers and will launch consultations with major companies in the sector. "What is shocking is that not only are you not told where the call center is located, but it is hidden from you, those who answer you are asked to change their name", to "make you believe that they are in France", said the Secretary of State for Employment, Laurent Wauquiez, on Monday, July 12, on RMC radio, as quoted by the AFP agency. "The goal is to end this hypocrisy and clearly show those who play the game and those who don't", he added. "My goal is for the order to be operational from the beginning of autumn", he added about this sector that hasn't taken off since 2004. Currently, French consumers do not know where the operators are located who answer their calls for commercial services or assistance provided by large companies, he added. "This is a serious issue, it represents 250,000 jobs in France", and "over the past five years, jobs abroad have increased tenfold", lamented Laurent Wauquiez.
For this anti-relocation plan for call centers, four avenues are being considered, according to the same source. First, there is the surtaxation of calls from centers abroad. Secondly, there is the question of financially supporting companies that do not relocate, for example, through tax breaks or hiring incentives. For the third avenue, the executive branch is considering making a code of conduct mandatory for public companies, whose call centers should be located in France. And finally, the fourth avenue concerns the publication of a list of companies using call centers abroad, which is not prohibited but which they are careful not to let their customers know. In Morocco, large French companies have accompanied the development of this sector. In 2009, the sector's turnover increased by 13% compared to 2008, reaching nearly 3.3 billion dirhams. The first five months of 2010 saw a significant jump. The country has exceeded 200 active call centers. Similarly, for the current year, the sector was planning the creation of new call centers throughout the Kingdom. The French plan will certainly change the evolution of this sector.
Kawtar Tali
Published on July 14, 2010
Posted online on August 16, 2010
Aujourdhui.ma
