The work environment is designed to be caring, respectful, and empowering

Insight from Leila Hakkou, HR Director for Maghreb, Central and West Africa at Coface:

In an economic world marked by continuous changes, the employee experience relies on companies' ability to create a human, empowering, and trust-building environment.

Leila Hakkou, DRH Maghreb, Afrique Centrale et de l'Ouest chez Coface, discusses the company's strengths, her vision of the employee experience, and the steps taken to enhance its attractiveness and well-being at work.

With nearly 80 years of experience, Coface is now a leading global player in managing commercial credit risk, thanks to one of the most extensive territorial networks on the market. This proximity is primarily built on dedicated teams who are experts in their markets and economic environments. In the Maghreb, Central, and West Africa region, over 150 employees support local and international companies daily in their business decisions. This regional presence combines business expertise, local knowledge, and a global market outlook to help clients navigate sometimes complex situations with confidence. Coface is also recognized for its expertise in key areas such as company information, debt collection, political risk, and the Quality Label for financial excellence. Beyond its solutions, the company stands out for its culture based on responsibility, collaboration, expertise, and customer focus. This approach enables employees to act, innovate, and make a concrete contribution to a high-impact mission: helping companies make the best decisions and trade more smartly.

The employee experience at Coface is based on a deeply human culture where communication, listening, and exchange are central. The company ensures an open and close dialogue, allowing everyone to express themselves, contribute, and feel fully involved in the team.

The work environment is designed to be caring, respectful, and empowering, while promoting a sustainable balance between professional and personal life. In terms of professional development, the company's approach is based on trust and autonomy. Each employee is encouraged to build their own career path, develop their skills, and gradually expand their responsibilities. The company supports this growth by providing the necessary tools, visibility, and opportunities to learn, progress, and evolve. Recognizing contributions, valuing talent, and fostering cooperation between teams also enhance daily engagement and motivation.

Coface places well-being at work at the heart of its priorities, through a healthy environment and a management culture based on listening and care. Regular awareness campaigns on health, well-being, and inclusion, as well as a hybrid work organization including remote work, help to strengthen work-life balance, employee engagement, and the company's attractiveness. Throughout the year, the company also implements concrete and unifying initiatives: regular sports activities; team-building events; workshops dedicated to stress management and health prevention; and key events like Well-being Week. These measures, designed to closely meet employee expectations, contribute to creating a positive, dynamic, and engaging employee experience, sustainably strengthening Coface's position as a responsible employer attentive to the quality of working life.

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