The work environment is designed to be caring, respectful, and empowering: insights from Leila Hakkou, HR Director Maghreb, Central and West Africa at Coface
In an economic world marked by continuous changes, the employee experience depends on companies' ability to create a human, empowering, and trustworthy environment.
Leila Hakkou, HR Director Maghreb, Central and West Africa at Coface, discusses the company's strengths, her vision of the employee experience, and the tools put in place to improve its attractiveness and well-being at work.
With nearly 80 years of experience, Coface is now a leading global player in commercial credit risk management, thanks to one of the most extensive networks in the market. This closeness is built on dedicated teams who are experts in their markets and economic environments. In the Maghreb, Central Africa, and West Africa region, over 150 employees support local and international businesses daily in their commercial decisions. This regional presence combines professional expertise, local knowledge, and a global outlook to help clients navigate complex contexts with confidence. Coface is also known for its expertise in key areas such as company information, debt collection, political risk, and the Quality Label certification for financial excellence. Beyond its solutions, the company stands out for its culture based on responsibility, collaboration, expertise, and customer focus. This approach allows employees to act, innovate, and make a real contribution to a high-impact mission: helping businesses make better decisions and trade smarter.
The employee experience at Coface is based on a deeply human culture where communication, listening, and exchange are central. The company ensures an open and close dialogue, allowing everyone to express themselves, contribute, and feel fully involved in the team.
The work environment is designed to be caring, respectful, and empowering, while promoting a sustainable balance between professional and personal life. In terms of professional development, the company's approach is based on trust and autonomy. Each employee is encouraged to shape their own career path, develop their skills, and gradually expand their responsibilities. The company supports this growth by providing the necessary tools, visibility, and opportunities to learn, progress, and advance. Recognizing contributions, valuing talent, and fostering cooperation between teams also enhance daily engagement and motivation.
Coface places well-being at work at the heart of its priorities, through a healthy environment and a management culture based on listening and care. Regular awareness campaigns on health, well-being, and inclusion, as well as a hybrid work model that includes remote work, help strengthen work-life balance, employee engagement, and the company's attractiveness. Throughout the year, the company also implements concrete and unifying initiatives: regular sports activities; team-building events; workshops dedicated to stress management and health prevention; and key events like Well-being Week. These measures, designed to meet employees' expectations, contribute to creating a positive, dynamic, and engaging employee experience, strengthening Coface's position as a responsible employer focused on quality of work life.
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Read also: A strong, inclusive, and human-centered company culture: Coface's vision
Read also: COFACE: building a credible employer brand through transparency and experience
