New measures and solutions for call centers
20 September 2010
Read by 1430 persons
Tunisia has attracted nearly 250 call centers, whose contribution to strengthening service exports and employment is undeniable, especially since they offer some twenty thousand jobs, thus rising to the rank of a major regional destination for call centers and outsourcing, stressed Mr. Mohamed Naceur Ammar, Minister of Communications Technologies at the Call Centers and Tele services Forum, held on Thursday, September 16, at the El Ghazala technopôle in Ariana.
The various participants and stakeholders at the forum focused mainly on new measures and modern solutions for call centers and customer relations.
Addressing in particular business leaders operating in the call center field, experts and consulting firms, Mr. Mohamed Naceur Ammar highlighted the strong growth experienced by the call center activity, in light of the reforms and presidential measures undertaken which have enabled the sector's recovery.
Praiseworthy initiatives that are manifested in particular through the promotion of the legislative framework, the intensification of the pace of project creation, in addition to strengthening the activities of call centers whose services are aimed at the local market.
This particular attention is rooted in the contribution of this sector of activity in attracting foreign investment, improving high value-added service exports and creating jobs, especially among graduates of higher education.
Speaking of the ambitions of the next stage, it is worth knowing that Tunisia has embarked on a new five-year period (2009-2014) illuminated by the provisions of a presidential program rich in continuous and prospective orientations.
Indeed, at the level of promoting basic communications infrastructure, the next four years (2010-2014) will be marked, the minister specified, by the implementation of a national high-speed internet (ADSL) reinforcement program and the strengthening of the connection through fiber optics for 300 industrial zones for a cost of nearly 20 million dinars.
Particular attention will also be paid to accelerating the pace of investment in the call center and teleservices sector by offering remote workspaces for the installation of companies. The ultimate goal is to offer teleservices in most of the inland regions, as well as the creation of a private company at the El Ghazala technopôle to provide developers in the call center field with spaces equipped to international standards.
Published on September 17, 2010
Posted online on September 20, 2010
Infotunisie.com
The various participants and stakeholders at the forum focused mainly on new measures and modern solutions for call centers and customer relations.
Addressing in particular business leaders operating in the call center field, experts and consulting firms, Mr. Mohamed Naceur Ammar highlighted the strong growth experienced by the call center activity, in light of the reforms and presidential measures undertaken which have enabled the sector's recovery.
Praiseworthy initiatives that are manifested in particular through the promotion of the legislative framework, the intensification of the pace of project creation, in addition to strengthening the activities of call centers whose services are aimed at the local market.
This particular attention is rooted in the contribution of this sector of activity in attracting foreign investment, improving high value-added service exports and creating jobs, especially among graduates of higher education.
Speaking of the ambitions of the next stage, it is worth knowing that Tunisia has embarked on a new five-year period (2009-2014) illuminated by the provisions of a presidential program rich in continuous and prospective orientations.
Indeed, at the level of promoting basic communications infrastructure, the next four years (2010-2014) will be marked, the minister specified, by the implementation of a national high-speed internet (ADSL) reinforcement program and the strengthening of the connection through fiber optics for 300 industrial zones for a cost of nearly 20 million dinars.
Particular attention will also be paid to accelerating the pace of investment in the call center and teleservices sector by offering remote workspaces for the installation of companies. The ultimate goal is to offer teleservices in most of the inland regions, as well as the creation of a private company at the El Ghazala technopôle to provide developers in the call center field with spaces equipped to international standards.
Published on September 17, 2010
Posted online on September 20, 2010
Infotunisie.com
