Tunisia: Vocalcom boasts 15,000 jobs!
21 November 2011
Read by 1746 persons
Starting with a small team and 10 clients, Ali Kassab, head of Vocalcom, set out to conquer the MENA region (Middle East and North Africa). From Tunis, he wove a formidable commercial web.
His magic formula: a strategy blending Vocalcom's cutting-edge technology, bold American-style marketing, and the business acumen passed down through generations of Lebanese. Tunis's environment proved favorable to this growth as the country opted for a nearshoring strategy with its European partners. French, Italian, Swiss, and Belgian companies outsource their customer relations to Tunisia.
Teleperformance, Laser Contact, Transcom, Mezzo, and many other major players in Customer Relations are based in Tunisia, where the quality of human resources and telecommunications infrastructure are decisive assets. The country's proactive policy extends to young entrepreneurs seeking a share of this outsourcing market.
Vocalcom quickly understood this challenge. Ali Kassab implemented technical and human resources to support this growth. As a result, after four years of methodical deployment, they became number 1. A major consequence of this policy is the creation of 15,000 jobs in Greater Tunis and the inland regions, where the creation of SMEs is multiplying.
Today, Vocalcom has made Tunisia the headquarters for the MENA region; where Tunisian engineers work for major regional accounts: Nestle Turkey, Fairmont Hotel KSA, Kuwaiti Ministry of the Interior, Dubai Police, KIA UAE, Sumaria TV Iraq, McDonald's Lebanon...
Investir-en-tunisie.net
Published November 18, 2011.
Online November 20, 2011.
His magic formula: a strategy blending Vocalcom's cutting-edge technology, bold American-style marketing, and the business acumen passed down through generations of Lebanese. Tunis's environment proved favorable to this growth as the country opted for a nearshoring strategy with its European partners. French, Italian, Swiss, and Belgian companies outsource their customer relations to Tunisia.
Teleperformance, Laser Contact, Transcom, Mezzo, and many other major players in Customer Relations are based in Tunisia, where the quality of human resources and telecommunications infrastructure are decisive assets. The country's proactive policy extends to young entrepreneurs seeking a share of this outsourcing market.
Vocalcom quickly understood this challenge. Ali Kassab implemented technical and human resources to support this growth. As a result, after four years of methodical deployment, they became number 1. A major consequence of this policy is the creation of 15,000 jobs in Greater Tunis and the inland regions, where the creation of SMEs is multiplying.
Today, Vocalcom has made Tunisia the headquarters for the MENA region; where Tunisian engineers work for major regional accounts: Nestle Turkey, Fairmont Hotel KSA, Kuwaiti Ministry of the Interior, Dubai Police, KIA UAE, Sumaria TV Iraq, McDonald's Lebanon...
Investir-en-tunisie.net
Published November 18, 2011.
Online November 20, 2011.
